Project Lead
CurrentI am the project lead for Milestone Technoligies, Inc working on behalf of Meta Reality Labs Device Logistics team. I manage our projects and programs to ensure good customer service and drive efficiency. I am responsible for onboarding new client programs, creating and maintaining our SOPs and customer-facing resources, driving new process improvements, and being first point of contact for escalations. I work cross-functionally with a variety of teams to align our service with the Reality Labs organization and improve transparency and understanding of our team processes for customers to utilize.