Byron Williams Email & Phone Number

United Kingdom

Field service engineer, performing installation, service maintenance and site equipment upgrades of 3G and 4G wireless mobile technologies on customer premises. Maintaining and administering van stock flow and return of spares to stores. Conductiing site surveys for future potential installations. Performing compliance checks on Vianet installed equipment. Building relationships with customers on site. Working to strict deadlines on site.

Slough, United Kingdom

O2 Transmission Engineer, Incident and Jeopardy Management• Liaising with BT, Virgin Media and OLO for testing and fault-finding Transmission related problems across the network. Utilising BT eco to diagnose transmission faults.• Incident, Change and Jeopardy management providing support for a joint network venture solution (Vodafone & o2). Site share support for engineers on site diagnosing and resolution of faults and lock downs. Executing incident management with PEER MSP/site share faults and escalations. Producing daily reports for Site/share as a result of incident management.

Reading, United Kingdom

Overview: Planning, Configuring and troubleshooting within the mobile network. Duties: On the day support for integration. RFI and G2G project support. Cleansing and clean up of network solutions. Planning Ethernet solutions over Radio. Re-work/remedial solutions for transmission. Dealing directly with the customer. Handling FE's on site and compiling COB reports. Amalgamating all aspects of the project/tools to provide quality support and deliver a quality service to the customer. Projects: H3G LTE, EE LTE. Tools: SOME, NMS, Circuit Manager, Nemesis, U2000 PNP, U2000, imanager ADC, Sitehandle, IPCM, RANtool, CAG, Citrix, Spectrum, Netcool,Currently looking for emplyment with the communications industry.

Reading Gbm

• Monitor and maintain the ‘3’ & T-mobiles’ 2G & 3G networks.• Supporting field engineers and back office support groups on complicated faults. • Assist engineers on site carrying out various tests, checks and upgrades. • Diagnosing faults and performance issues, escalating to incident manager when necessary. • Induction Training and supervision of new starters into the team.• Proficient with tools such as Netcool, Circuit manager, Nemesis, Blarney, Netact, Overseer, Citrix, Lomas, OMCR, Daccs, U2000, CLI Manager• Raised fault tickets and passed to appropriate agencies using Remedy / IPC ticketing system

Reading Gbm

Control of H3G’s UK and ROI Network. Initially based around NEC/SiemensRNC and NodeB, but later swapped out for NSN RNC Flexi NodeB and ihspa NodeB.Monitoring and diagnostics on the RAN network NodeB, RNC and Transmission. Monitor and maintain the ‘3’ & T-mobiles’ 2G and 3G networks.Supporting field engineers and back office support groups on complicated faults. Assist engineers on site carrying out various tests, checks and upgrades. Diagnosing faults and performance issues, escalating to incident manager when necessary. Induction Training and supervision of new starters into the team.Proficient with tools such as Netcool, Circuit manager, Nemesis, Blarney, Netact, Overseer, Citrix, Lomas, OMCR, Daccs, U2000, CLI ManagerRaised fault tickets and passed to appropriate agencies using Remedy / IPC ticketing system

Sydney, Australia

Databuild technician - Configuration Management 2003 to 2005• WCDMA UMTS network rollout and integration. Applications include Netact, Nokia RNW Object browsers,RAC Tool,Nokia Plan Editor, Omar, Remedy, ticketing system, CM Tool,CM Editor, CM Provisioner,CM Plan Manager.• Supporting drive test and optimisation teams in the field in and around the Sydney area.

Hatfield, England

Relief Network Team Leader for T-Mobile. General team management, customer management liason. Generating daily reports for the customer on a daily basis. Resource and frequent meetings with customer management representatives to enhance a good working relationship and enhancing business relations for the customer.

Gbm Reading

Databuild technician - Configuration Management 2003 to 2005• WCDMA UMTS network rollout and integration. Applications include Netact, Dimension, Nokia RNW Object browsers,RAC Tool,Nokia Plan Editor, Omar, Remedy, ticketing system, CM Tool,CM Editor, CM Provisioner,CM Plan Manager.• Daily network enhancements including retrofit’s, reparenting, network provisioning, reconfiguration. Assisting third line Technical Support on network projects.• Liasing with other customer departments in order to achieve optimum performance and smooth roll out of new/upgraded network applications.

Education record

Education record