Byron Abang Email & Phone Number

Herndon, Virginia, United States

• Key driver of client satisfaction and revenue growth, adept at maintaining and expanding client relationships while ensuring responsiveness to their needs. Integral to enhancing overall business success and.
• Cultivates and maintains strong client relationships, enhancing satisfaction, and ensuring prompt resolution of client needs. Achieves an increase in client retention and reduces company churn to less than 3%.
• Implements upselling and cross-selling strategies, driving revenue growth over 130% to LY’s and maximizing client relationship value.
• Champions client interests internally, aligning company offerings with client goals and preferences to enhance satisfaction and retention.
• Facilitates communication between clients and internal teams, ensuring clear expectations and feedback to optimize service delivery.
• Proactively addresses client issues as the primary point of contact, consistently improving satisfaction and business relationship health score.

Washington, District Of Columbia, United States

• Managed training, employee reviews, KPI reporting, and budget implementation. Developed a team of 6 Customer Success Managers, driving over 20% month-to-month growth in both their sales revenue and company-wide.
• Developed and mentored a team of 6 Customer Success Managers, driving over 20% month-to-month growth in both their individual sales revenue and company-wide metrics.
• Led a team of 6 Customer Success Managers in providing comprehensive support for client talent management and development initiatives.
• Provided exceptional client service in a dynamic and fast-paced environment, ensuring high satisfaction levels.
• Analyzed trends to inform talent development, management, and program design, optimizing outcomes.
• Implemented operational strategies, including scheduling and policy updates, resulting in a YTD increase of 20% or more in quarterly sales revenue.

Alexandria, Virginia, United States

• Conducted weekly client meetings, performed organizational assessments, trend analysis, and recommended strategies for agile and sustainable operations.
• Served as the primary point of contact for clients, managing engagement and providing a seamless interface between clients and AIL for management, administrative, and technical matters.
• Documented client feedback to enhance retention and ensured clients achieved desired outcomes using AIL products and services.

Fairfax, VA

• Led a team of 12 SME’s that delivered high-quality client service in a fast-paced, unpredictable environment.
• Created business development documents, including proposals.
• Developed new service offerings and intellectual capital for talent transformation efforts.
• Oversaw HR functions and keep cost per hire expenses below target.
• Developed training guides with new systems and procedures, revitalizing previous training programs resulting in improved operational quality and team efficiency.
• Fostered a work culture of collaboration and inclusion, leading to a reduction in turnover by 85%.

Las Vegas, Nevada, United States

• Successfully impacted customer sales by $1.8M by improving brand awareness and fostering new client acquisitions. Recruited, trained, developed, and promoted over 14 internal associates and external applicants from all.
• Developed templates for standard operating procedures (e.g., new hire orientation, sales improvement techniques, communication boards, employee satisfaction surveys) that streamline business processes.
• Designed and revitalized an employee recognition program District wide, for over 50 employees, that fostered an employee-centric environment which boosted associate performance and improved team morale.
• Conducted daily mentorship and touch-bases regarding personal development goals with associates leading to the promotion of 14 associates into positions of management.
• Oversaw P&L’s and achieved positive margin targets over 4 years resulting in the store ranking in the top 5 out of 127 locations consistently.

• Communicated company directives to field and corporate partners, monitored key performance indicators, and evaluated documentation for accuracy and compliance. Provided administrative services, generated reports and.
• Collaborated with GM on better training practices to lead a team of 25 associates and keep employee engagement high. ​​
• Provided a wide range of administrative services, including but not limited to competitive research, data entry, processing, generating regular reports, content and documents.
• Led associate focus groups and meetings to foster positive relationships among team members and management.
• Developed initiatives for process improvement and reviewed and assessed ongoing operations.

• Trained and developed staff, met or exceeded profitability expectations, created organization systems, planned and executed new store openings, coached on effective selling methods, supervised and evaluated staff, and.
• Supervised and evaluated staff of 20 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
• Trained, developed and provided ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and developing the customer experience.
• Coached team on effective upselling and cross-selling methods resulting in a positive lift of KPI metrics.