Adam Riley

Adam Riley Email and Phone Number

Global Director of Customer Success @ Assured Data Protection
Harrogate, GB
Adam Riley's Location
Harrogate, England, United Kingdom, United Kingdom
Adam Riley's Contact Details

Adam Riley personal email

n/a
About Adam Riley

I bring a fresh perspective to many areas of customer engagement by offering advice on acquisition, experience, support, success, and overall process, while demonstrating ways to optimize performance, increase revenue and decrease cost. By providing strong leadership and strategy, I can address difficult situations and leverage resources to solve problems.Specialties: Customer Service & Support; Outsourcing; Customer Acquisition and Retention; Customer Experience; Sales & Marketing Strategy

Adam Riley's Current Company Details
Assured Data Protection

Assured Data Protection

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Global Director of Customer Success
Harrogate, GB
Website:
assured-dp.com
Employees:
216
Adam Riley Work Experience Details
  • Assured Data Protection
    Global Director Of Customer Success
    Assured Data Protection
    Harrogate, Gb
    View
  • Assured Data Protection
    Global Director Of Support
    Assured Data Protection Mar 2024 - Present
    United Kingdom
    Leadership of global 24x7 multi-location support and service desks for the deliverance of world-class proactive and reactive B2b desks.
    View
  • Risekite
    Director Of Customer & Ops
    Risekite Nov 2019 - Present
    Cyprus/Uk Remote
    Management of customer engagement/experience, support, online marketing, and retention in addition to defining key business goals and setting strategy.Active responsibility for multiple lines of P&L, and revenue growth.
    View
  • Nanoheal
    Associate Vice President - Customer Experience/ Support
    Nanoheal Jun 2017 - Nov 2019
    Remote
    Provided CX and Marketing strategic guidance for both the Nanoheal and Bask brands within the HFN group.Worked across both B2b and B2c audiences and actively interacted with SMBs, MSPs and Corps to ensure excellent customer experience and support while driving revenue.
    View
  • Avg Technologies
    Senior Manager Global Services & Support
    Avg Technologies Aug 2015 - Jul 2017
    Prague, The Capital, Czech Republic
    Responsible for the planning, organization, and management of Premium Technical Support, NOC and Helpdesk, Call center sales, Assurance services and Customer Experience/ Retention. Formulating and executing monetization strategies with core focus on revenue generation, CSAT, NPS, LTV and RPC.
    View
  • Ncr Corporation
    Regional Director Professional Services & Tech Support
    Ncr Corporation Jun 2014 - Jun 2015
    Prague, Cz And London, Uk
    Responsibility for ensuring service excellence with strategic focus on client satisfaction, continual service improvement, training programs, profit optimization, expansion of services and cost containment. Specifically centered on the three functional pillars of Technical Consulting, Training, and Customer Service Desk/Support. This role involved managing all service provision across the EMEA region, including developing and implementing a strategic plan for future growth into new countries alongside direct team management.
    View
  • Avast Software
    Senior Manager, Global Support Services
    Avast Software Mar 2010 - Aug 2014
    Prague, The Capital, Czech Republic
    Managing both new and day-to-day operational aspects of all Global Services including third-party partnerships, outsourced and internal sales and technical support call centers. Leading the planning and implementation of cross functional projects, defining project tasks, reporting and resource requirements and establishing outsource partnerships with international partners spanning North & South America, Europe and Asia. Responsibility for creating targets, forecasting and running multi-million dollar P&L.
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Adam Riley Skills

Management Outsourcing Strategy Customer Service Team Leadership Cross Functional Team Leadership Business Development Call Centers Product Management Leadership Call Center Project Management Customer Retention Team Management Sales Customer Relationship Management Crm New Business Development It Outsourcing Customer Relations Software As A Service Consulting It Operations Software Project Management Intelligent Call Routing Saas Professional Services Marketing Strategy Digital Marketing Profit Optimization Service Improvement Customer Acquisition Business Process Outsourcing Sales Strategy Pay Per Click Social Media Marketing Cx Thought Leadership Campaign Strategies Social Media Google Analytics Go To Market Strategy Lead Generation Sales And Marketing

Frequently Asked Questions about Adam Riley

What company does Adam Riley work for?

Adam Riley works for Assured Data Protection

What is Adam Riley's role at the current company?

Adam Riley's current role is Global Director of Customer Success.

What is Adam Riley's email address?

Adam Riley's email address is ad****@****ope.com

What skills is Adam Riley known for?

Adam Riley has skills like Management, Outsourcing, Strategy, Customer Service, Team Leadership, Cross Functional Team Leadership, Business Development, Call Centers, Product Management, Leadership, Call Center, Project Management.

Who are Adam Riley's colleagues?

Adam Riley's colleagues are Wesley Miller, Anastasia Miles, Ashley Oare, Jake Wenzel, Darwin Mena Conde, Melissa De Carvalho Bernardino, Fabián Cordero.

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