Lead member on global team supporting complex solution delivery for a CRM implementation for a Fortune 50 firm. Utilizing Agile practices, manages efforts of global testing and deployment teams. Works closely with the technical support teams to deliver changes that improve system stability while delivering business solutions that specifically address sales team requirements. Provides end to end project management for associated infrastructure projects including server deployments, upgrades and decommissioning, DB2 and AIX upgrades, and network changes. Streamlined approval and deployment process for changes, increasing the number of changes processed while reducing the required turnaround time. Managed in excess of 1,500 changes over a four year period.

• Provided project management for a $38 million engagement for a wireless provider. Managed project finances including forecasting, billing, receivables collection, ad-hoc reporting and administration of multiple project-related financial systems. Developed and coordinated periodic client status reports. Coordinated requirements collection and development of web-based requirements repository. Project management efforts lead to successful solution deployment while ensuring financial success. • Provided global project management for a CRM application. Served as a focal point for information on system updates and managed testing and deployment efforts for assigned changes. Successfully managed in excess of 1000 system modifications and updates over a 5 year period.• Developed requirements and vendor selection criteria for a transaction management system for a natural gas utility enabling the client to effectively manage its communication and data exchange with all market participants. Provided financial impact analysis for the potential solutions. Based on the criteria developed, the client identified the vendor most capable of delivering the new system within the time and budget constraints. • Designed account planning and customer feedback processes for a Siebel CRM implementation at a Fortune 100 company. The project streamlined and unified the client’s sales operations and channels which increased customer satisfaction and revenues. • Designed processes to support utility open access efforts. Established preliminary design criteria for new systems supporting open access. The project validated the client’s vendor selection and enabled the client to begin a fast track implementation plan to meet regulatory requirements.

• Supported sales team responsible for National Accounts. Analyzed multiple industries and companies for sales opportunities. Coordinated financial and technical sales resources in response to opportunities. Researched energy services industry and developed strategic responses to developing trends.• Developed and implemented a process to generate inputs to a customer screening tool for an energy services organization. The process defined the research methodology, identified desired customer metrics, and provided information sources for data collection, resulting in a more focused sales approach based on factual data. • Analyzed the energy industry and specific competitors as part of a team performing a strategy reassessment for a multi-billion dollar business unit. The project resulted in strategic recommendations enabling the business unit to accelerate its growth in the future. • Conducted research concerning developments within the power generation industry, both foreign and domestic. Developed marketing initiative utilizing information from the Federal Energy Regulatory Commission, the Energy Information Agency, financial analysts, and other sources, documented and quantified current and developing trends within the utility industry.