Byron Hall Email & Phone Number

Nashville, Tn, Us

Morrisville, Nc, Us

Morrisville, Nc, Us

Hickory, North Carolina, Us

Sunnyvale, Ca, Us

San Jose, Ca, Us

San Francisco, California, Us

San Jose, Ca, Us

Franklin, Tn, Us

Technical lead for IP network activities for Healthways, Inc.Designed, implemented and maintained network infrastructure for new corporate headquartersDeployed Digital Media Distribution network with content management componentsMaintain Cisco Unified Communications Manager and gatewaysMaintain Cisco controller based wireless networkDeployed contact center data and telephony networksDeployed datacenter network architecture for outsourced datacenterImplementing enterprise wide security standards for networking equipment Designed wireless and Voice over IP infrastructure for new corporate headquartersTier 3 support for network and application performance issues

Nashville, Tn, Us

Designed, Created and delivered two "introduction to networking" boot camp courses for the Tennessee Telecommunications Association, through Nashville State Workforce and Community Development CenterDelivered Electrical Machine course for Nissan Motor Corporation Apprenticeship program through Nashville State Workforce and Community Development Center.

Responsible for maintaining and supporting largest customer of client (Wave7 Optics).Performed third tier technical support on a 24x7 on call basisDesigned Fiber to the premise (FTTP) voice, video and data infrastructure systems Supported large deployment network of over 13, 500 end users of multiple services (voice, video, and internet)Utilized network tools for VoIP troubleshooting, and quality of service validationPerformed VoIP network validation using voice bulk calling tools (Abacus) and verified with packet capture tools (Network Observer)Provided guidance and design for enterprise WAN integration into the metro-ethernet FTTP networkProvided pre-sales technical support for Wave7 Optics Sales teamProvided Cisco integration support for Wave7 Optics field engineering teamProvided enterprise networking and general information technology services for small and medium businessesConfigured installed and maintained various Cisco and other vendors routers and switches for varied clientsProvided small business firewall configuration support for Cisco PIX firewallsProvided Network security consultant services for small and medium businessesProvided technical training for voice (traditional and next-generation), video and data

Provided Pre-sales support contributing to response to request for proposalsDesigned LAN and WAN solutions for Satellite communication based mobile KU band earth station networkIntegrated multiple technologies such as Voice over IP, and VPN for mobile military applications with Cisco equipmentProvided hardware, software, and configuration validation for delivered systems Provided Information Assurance validation for delivered systemsIntegrated WiFi and WiMax solutions for military applicationsLead teams of up to 10 people to coordinate all phases from design to delivery of systemsTrained employees and on site support staff on equipment and technologies related to telephony, data networking, and general IT support practices for delivered systems

Provided Fiber to the Premise field and test experience in assisting development of system integration laboratoryTrained employees on Fiber to the Home hardware typical usage scenariosProvided expertise to assist in the design of customer support infrastructure

Provided First level technical support for all customers, including on-call 24 hour support.Provided network design assistance for new and potential customersAssisted Sales team with pre-sales technical supportExecuted Lab trail tests for potential customersExecuted acceptance test plans for new customers and partnersAssisted customers with all levels of network troubleshooting with and without Wave7 equipment involvementPerformed Voice over IP interoperability tests with several call agent vendorsDesigned and assembled customer support laboratory for field issue re-creation and trainingDesigned training materials for internal and customer useTrained customers to use, maintain, and troubleshoot the Wave7 system. Delivered in a formal training classroom and lab environmentMaintained and grew IP Video environment to a 100 Channel plant in lab environmentSupported live demonstrations of Wave7 products at trade showsProvided live customer demonstrations in demonstration area in corporate officeWorked with software and hardware development teams to build test plans in concert with hardware and software releasesAssisted in building test lab environment. This was accomplished by designing, physically assembling test lab, procuring test tools and equipment, test and defect tracking toolsTested Data throughput and Quality of service testing using Smartbits and Ixia data generation toolsTested Element Management System (Last Mile Sentinel Configuration Tool)Support of Applications Engineering Team for reproducing field issues

Managed quality assurance (QA) team and projectsRecommend QA tools and procedures to Vice President of OperationsSupported field/integration engineers with install and operation proceduresDeveloped QA practices and procedures for Chutney TechnologiesDesigned, facilitated, and implemented software engineering process that involved QA in the product developmentDesigned, assembled, and maintained lab for QA and integration testingProcured third party tools for load testing, QA administration, and building installation packages for all Chutney SoftwareManaged all QA projects by use of reallocated people and hardware resourcesResponsible for load builds, archival, and packaging of all Chutney softwareResponsible for setup and presentation of local Chutney product demonstrationsAssisted research team with setup and test of special projects and product demonstrationsSetup test scenarios and test-beds for all product testing:JSP, Java Servlet, ASP implementation of test web sitesLinux, Solaris, MS Windows NT4/2K platforms

Project lead for software implementation for Wide Band Project Organized three-person group through the planning and development stages of feature development Utilized C/C++ for enhancement of finite state machine driven controller Performed role as software liaison with consulting group for firmware implementation of this feature on the Spectrum Manager component of the Cornerstone systemImplementation of Transaction Language 1 (TL1) features for third party system integration Utilized PROTEL and C/C++ for TL-1 implementation of existing features. Software system integration for pre-verification validation Lead for integration of new versions of hardware for firmware validation, and pre-verification troubleshootingCoordinate software load builds for verification testing and emergency field software distribution Responsible for Operations Controller software pre-field implementation validation 24 Hour support for field system problem investigation Planned test scenarios for new software and hardware features. Utilized testing experience to create real life test scenarios for feature verification and system regressionTested interoperability with Nortel Networks DMS family switch equipmentWorked with software design team for system integration troubleshootingDocumented and re-created test-fail scenarios for design team analysis

Chicago, Il, Us

B.S.E.E, Electrical Engineering

M.S.E.E, Electrical Engineering

Ph.D. Student, Computer Information Systems Engineering