Current work:Co-founder of a new Australian digital/neo bankProgram Manager/lead for regulations across digital at AGL (Agile)Digital Strategy at AGLProgram Manager CDR / Open Banking at Auto and GeneralSenior Product Owner at Suncorp (Agile)• Business / Digital transformation consultancy • Program and Project Management and Delivery (Agile, Prince2, PMBOK)• Strategic and Operational leadership• Strategic advice for business and new IT• Business… Show more Current work:Co-founder of a new Australian digital/neo bankProgram Manager/lead for regulations across digital at AGL (Agile)Digital Strategy at AGLProgram Manager CDR / Open Banking at Auto and GeneralSenior Product Owner at Suncorp (Agile)• Business / Digital transformation consultancy • Program and Project Management and Delivery (Agile, Prince2, PMBOK)• Strategic and Operational leadership• Strategic advice for business and new IT• Business Case and Financial Analysis• Business Analysis Show less

A&G own Budget Direct Insurance and Compare the Market. They are the underwriter for Insurnace brands such as Qantas, Virgin, ING, Aussie Hone Loans and Australia Post. I am responsible for the digital service delivery across all brands. Major focus on roadmap/backlog development and Agile delivery across 4 persistent teams consisting of PMs, POs, BAs, SMs, developers and testers. UX design led.

Building Suncorp’s new broker portal for home loans. Agile delivery.

Australian Neo / Digital / Mobile Bank startup.

Guest speaker on Open Banking and CDR. Provided business school students feedback and guidance on program and their business cases.

Implementation plan for Open Banking / CDR. ADR side

Contract role - defining 3-5 year strategic roadmap for AGLs Digital assets.

Contract role - Agile (Scrum) Program / Project Manager. Delivered Energy Regulatory changes across all AGL digital assets.

Program lead / Project Manager for Neo bank program. (contract)- Strategy and business case development for the proposition, including full financial analysis- End to end build of new business from ground up- Project Management through entire lifecycle- RFI / vendor selection for mobile front end, core system and API partners- Customer Support (including AI)- Regulatory investigation and recommendations

Kidsafe is the leading non-government, not-for-profit charitable organisation, dedicated to preventing unintentional childhood injuries and reducing the resulting deaths and disabilities associated withchildhood injuries.

Kidsafe Northern Territory - creating a safer world for Territory kids for more than 10 years! We operate a renowned child car restraint hire, fit, check and sales service and we are the lead non-government, not-for-profit, charitable organisation dedicated to the prevention of unintentional childhood injuries.For the past decade, Kidsafe NT has worked closely with Government agencies, parenting support groups, child protection, health and early childhood agencies, refugee centres… Show more Kidsafe Northern Territory - creating a safer world for Territory kids for more than 10 years! We operate a renowned child car restraint hire, fit, check and sales service and we are the lead non-government, not-for-profit, charitable organisation dedicated to the prevention of unintentional childhood injuries.For the past decade, Kidsafe NT has worked closely with Government agencies, parenting support groups, child protection, health and early childhood agencies, refugee centres, local Councils and the corporate sector to spread the injury prevention message across five focus areas:- Households (including burns and scalds)- Roads - Schools- Playgrounds- WaterOur organisation is focussed on preventing child deaths from unintentional injury and to reduce the severity of injuries through education, research, advocacy and the promotion of environmental, legislative and behavioural change. Show less

AANT is an affiliate motoring member association of RACV, NRMA, RACQ, RAC, RAA and RACT.- Transformation of a business losing $600k pa into profit in my second year- Implemented a full suite of retail insurance products (white label car, home, lifestyle, travel)- Implemented a new roadside assistance program replacing contractor model- Implemented a new digital sales process for membership, website redesign and e-commerce capability- Implemented a new CRM and retention… Show more AANT is an affiliate motoring member association of RACV, NRMA, RACQ, RAC, RAA and RACT.- Transformation of a business losing $600k pa into profit in my second year- Implemented a full suite of retail insurance products (white label car, home, lifestyle, travel)- Implemented a new roadside assistance program replacing contractor model- Implemented a new digital sales process for membership, website redesign and e-commerce capability- Implemented a new CRM and retention program - Member advocacy for road safety, fuel prices, infrastructure funding (200+ media interviews)- Voted 29th most powerful person in the NT in 2016 by News Corp Show less

The AAA is the peak organisation representing Australia’s motoring clubs, with a combined membership of seven million Australians.The AAA aims to represent and advance the interests of the constituent motoring clubs and their members to the Australian Government and other national and international stakeholders.

Leading the strategy and operations of TIO's Distribution Network (Call Centre, Branch, Digital) and Home Lending (Direct, Broker and 3rd Party) teams.- Increase Home Lending sales by 45% from 12/13 to 13/14 year.- Increase Insurance sales by 7.5% from 12/13 to 13/14 year. (from base of 55-60% market share)- Increase Sales staff engagement from 55% in 11/12 to 77% in 12/13- Reduce average rolling staff turnover from 32% in December 12 to 18% in June 13 across the sales… Show more Leading the strategy and operations of TIO's Distribution Network (Call Centre, Branch, Digital) and Home Lending (Direct, Broker and 3rd Party) teams.- Increase Home Lending sales by 45% from 12/13 to 13/14 year.- Increase Insurance sales by 7.5% from 12/13 to 13/14 year. (from base of 55-60% market share)- Increase Sales staff engagement from 55% in 11/12 to 77% in 12/13- Reduce average rolling staff turnover from 32% in December 12 to 18% in June 13 across the sales network. At April 2015 now 7%.- Reduced Call Centre Abandonment rate from 25% in December 2012 to 7.4% in June 2013. At April 2015 average 5%.- Reduced Call Centre average wait times from over 5 minutes in December2012 to 2:15 in June 2013-Implement workforce planning model for optimal customer experience across the physical and virtual distribution network. Show less

- Developed a 3-5 year digital strategic plan across Insurance, Banking and Motor Accidents Compensation- Program Director for new digital transformation program - sales and service (claims) platform across Insurance and Banking, with straight through processing into the mainframe (I90). Sales uplift of 170%- Single interface for staff and customers- Implemented SMS weather alerts for customers to reduce insurance claims- Numerous contracts with 3rd party suppliers negotiated… Show more - Developed a 3-5 year digital strategic plan across Insurance, Banking and Motor Accidents Compensation- Program Director for new digital transformation program - sales and service (claims) platform across Insurance and Banking, with straight through processing into the mainframe (I90). Sales uplift of 170%- Single interface for staff and customers- Implemented SMS weather alerts for customers to reduce insurance claims- Numerous contracts with 3rd party suppliers negotiated and settled, including: Electronic identification (EV), Online banking security software, SMS weather alerts for customers, iPhoneapplication development, Website development and support. Show less

Resposible for the channel management, project management and business strategy for:- Internet Banking- Mobile Banking - Telephone Banking - Online Sales- Customer Contact Centre• Implemented Mobile Banking (first retail offer in Australia) and winner – Best Mobile Banking 2009 and 2010 – Amber awards• A major Internet Banking Platform upgrade (UI)• Full re-recording/optimisation of the Bank’s IVR (all queues)• Operational support resulting in an… Show more Resposible for the channel management, project management and business strategy for:- Internet Banking- Mobile Banking - Telephone Banking - Online Sales- Customer Contact Centre• Implemented Mobile Banking (first retail offer in Australia) and winner – Best Mobile Banking 2009 and 2010 – Amber awards• A major Internet Banking Platform upgrade (UI)• Full re-recording/optimisation of the Bank’s IVR (all queues)• Operational support resulting in an average availability of 99.9%• E-Fraud strategic enhancements (significant reduction in NLL)• Telephone Banking replacement (DTMF & Voice recognition)• Sales & Service enhancements to Internet Banking• 3 year roadmap for Internet Banking and Online Sales• Electronic verification (EV) for Online Sales• Social media presence for BOQ. (@BOQ on Twitter) Show less

Setting the strategic business direction, developing 3-5 year roadmaps and program/ project management for:- NAB Internet Banking- NAB's website - nab.com.au- Money Magazine - Best Banking Website 2007

Business owner of NAB Internet Banking. Resposible for the channel management, business strategy and project management for Internet Banking.As the Channel Manager I was accountable for the management and development of Internet Banking. The annual channel accountabilities include $20 million+ operational budget, 360 million+ transactions to the value of $120 billion across 1.2 million customers. I managed a channel team of 3 direct reports, with indirect accountability for 7 technology… Show more Business owner of NAB Internet Banking. Resposible for the channel management, business strategy and project management for Internet Banking.As the Channel Manager I was accountable for the management and development of Internet Banking. The annual channel accountabilities include $20 million+ operational budget, 360 million+ transactions to the value of $120 billion across 1.2 million customers. I managed a channel team of 3 direct reports, with indirect accountability for 7 technology FTE and 44 FTE in our contact centre. Show less