Lead/manage the communication and deployment of all retail learning and development initiatives, which directly relate to and deliver operational excellence in service, sales, and profit throughout a district of 22 locations, reaching approximately 1,000+ team members. Deploy and manage job-specific learning and development processes for new-in-position managers, facilitate leadership courses, and oversee compliance for food safety manager certifications as a proctor for the National Registry… Show more Lead/manage the communication and deployment of all retail learning and development initiatives, which directly relate to and deliver operational excellence in service, sales, and profit throughout a district of 22 locations, reaching approximately 1,000+ team members. Deploy and manage job-specific learning and development processes for new-in-position managers, facilitate leadership courses, and oversee compliance for food safety manager certifications as a proctor for the National Registry of Food Safety Professionals. Lead and mentor performance of district trainers in order to work towards excellence as a learning organization, ultimately positively influencing the organization's brand. Communicate with and coach store leaders on learning objectives through electronic communication, tracking, and compliance of online LMS modules. Build and maintain solid, vital relationships with district operations teams and other cross-functional teams to ensure high standards throughout all processes. Partner with district, region, and headquarters leadership teams to bring special project assignments to fruition. Show less

Coordinate and facilitate orientation and job-specific trainings for team members from multiple sites, as well as deploy total-district company training initiatives, while focusing on and evaluating desired team member behaviors for consistent success. In addition, responsibilities include effectively partnering with operations supervisors to ensure that communication and oversight of online learning modules for 22 locations is executed in alignment with the organization's established goals and… Show more Coordinate and facilitate orientation and job-specific trainings for team members from multiple sites, as well as deploy total-district company training initiatives, while focusing on and evaluating desired team member behaviors for consistent success. In addition, responsibilities include effectively partnering with operations supervisors to ensure that communication and oversight of online learning modules for 22 locations is executed in alignment with the organization's established goals and partnering with regional and corporate leadership on project development and execution. Show less

Managed the cash office, Front-End associates, and the customer service center; professionally handled customer concerns and comments; worked with management to ensure company values and policies were demonstrated and followed.