At U S Airways and United Airlines, I was responsible to direct and lead in the following areas. Responsible for the efficient use of resources to ensure operational performance, to maximize customer service at the lowest cost. Ensured enforcement of all company and departmental procedures, including safety and security. Developed employees. Implemented methods of maximizing revenue and controlling expenses. Oversaw day to day airport operations. Solicited ideas and/or feedback from employees and accepted accountability for follow-through. Communicated procedural changes to Duty Managers, Shift Managers, supervisors and employees and ensured compliance. Monitored and measured on time performance. Identified areas/individuals which required improvement; developed and implemented methods to increase/improve performance through Team building training and day to day auditing. Developed and enhanced the work relationship with vendors, ensuring all parties performed their responsibilities properly. Ensured all internal audit requirements were followed and accountable for compliance. Reviewed staffing requirements and schedules for all department employees, ensured adjustments were made as needed. Conducted grievance hearings and served as a grievance hearing officer as required. Acted as local representative for customer relations. Interpreted the company’s policies in a professional and positive manner to all customers and handled customer compensation issues when warranted. Assisted Directors with Duty Manager and Shift Manager interviews and selections. Aided/guided the development of Shift Managers and supervisory staff.Specialties: Dealing with Union employeesLiaison with Contract VendorsLeading and directing mobile workforceCollaborative decision making processesManaging Diverse work groupsEnsuring operational performance and integrity in a high stress, fast paced deadline driven environment