Leo M. Email & Phone Number

Driving technology strategies to align with business objectives by managing IT projects and optimizing technology utilization. My role emphasizes maintaining system security, ensuring high availability, and fostering alignment across teams. I am dedicated to implementing innovative tech solutions and maximizing the value derived from our technology investments.*Email Filtering: AI-driven protection against email threats.*Remote Management: Tool for remote system access and management.*Dark Web Monitoring: Checks for compromised credentials on the dark web.*Cybersecurity Training: Provides training and phishing simulations to enhance security awareness.*Vulnerability Scanning: Identifies and reports on system vulnerabilities for compliance.*Documentation Management: Centralized platform for IT documentation and knowledge.*MSP Business Resources: Educational materials and best practices for managed service providers.*IT Process Documentation: Lessons and documentation for IT processes.*PCI Compliance: Ensures adherence to payment security standards.*Network Penetration Testing: Automated testing to identify network vulnerabilities.*Password Management: Secure storage and management of client passwords.*Backup and Disaster Recovery: Backup solutions and recovery options for select clients.

Designed, implemented, and maintained network infrastructure within a startup environment while providing helpdesk support.Managed Software as a Service (SaaS) solutions through Azure Portal, Azure Active Directory (Entra), and Office 365.Joined servers and PCs to the domain and organized them into appropriate groups in Active Directory.Racked and stacked servers and UPS units, configured switch stacks, custom-cabled network racks, and meticulously documented and labeled the data center infrastructure.Configured VLANs, port security, DHCP, and assigned static IPs to devices.Created detailed Standard Operating Procedures (SOPs) for help desk and administrative tasks, covering PC setup, onboarding, network configurations, and other essential systems within our environment.Provided top-notch customer service while utilizing BeyondTrust RDP to promptly address support tickets generated through the ConnectWise ticketing system.Configured and imaged new PCs using Smart Deploy, ensuring updates with Dell Command and Windows Updates, and installed and maintained essential software including, Outloook, MFA, Office 365, Endpoint Protection agent, and VPN client.Proactively managed Veeam and Datto backups, prioritizing weekly test restores to safeguard data integrity and ensure seamless disaster recoveryConducted pre-network admission scans with SentinelOne to vet hard drives for threats before network access.Collaborated with vendors on network design and implementation projects through Microsoft Teams meetings.Utilized IT Glue for comprehensive asset tracking, configuration management, and documentation of network infrastructure.Managed and maintained network hardware and software components, including Aruba and Cisco switches, HP servers, Aruba WAPs, printers, and Mac and Windows PCs.Conducted routine firmware updates on Aruba switches and troubleshooted network issues to analyze root causes and implement solutions.

Santa Fe, New Mexico, United States

⦁ Oversee the design, implementation, and maintenance of campus network infrastructure.⦁ Actively participate in weekly meetings to discuss network performance, security incidents, and potential vulnerabilities as a Network Security Team member.⦁ Proficient in configuring Cisco routers, Aruba switches, and Extreme switches with essential protocols such as RADIUS, VLANs, ACLs, and other network security measures⦁Leverage Clearpass, Mobility, and Airwave for network management and optimization.⦁ Managing Google Workspace, including Gmail and Drive, and overseeing user accounts.⦁ Manage network security, including firewalls, VPNs, and intrusion detection systems.⦁ Responded promptly and efficiently to support tickets, addressing network-related issues and providing timely resolutions.⦁ Collaborate with cross-functional teams to ensure network reliability and availability.⦁ Worked closely with cross-functional teams to analyze network requirements and design appropriate configurations for routers and switches⦁ Patch Aruba systems to ensure the latest updates and security patches are applied.⦁ Maintain ONTs (Optical Network Terminals) for PON connectivity⦁ Successfully managed and maintained user groups within Active Directory, ensuring efficient access control and permissions management.⦁ Utilize Tenable AD for vulnerability management.⦁ Add new devices to the DNS system, enabling efficient name resolution and access across the network.⦁ Utilized VirusTotal's extensive database to identify malware samples and assess their threat level, contributing to early detection and mitigation of potential cyber threats.⦁ Maintain user groups within Active Directory, ensuring efficient access control and permissions management.

Tucson, Arizona, United States

⦁ Managed internet and surveillance services for diverse commercial accounts, including apartments, hotels, RV parks, restaurants, and resorts.⦁ Functioned as a Network Architect, strategically designing network topology to meet clients' evolving needs.⦁ Install and configure wireless access points, Point-to-Point links, IP cameras, routers, switches, NVR's and other networking equipment.⦁ Ensuring proper cable management and connecting devices to the network.⦁ Conducting tests to verify network functionality, including signal strength, speed, and security.⦁ As a Service Technician, maintained network equipment, responded to service calls, and resolved network issues, including providing on-call support outside regular business hours.⦁ Maintaining clear and effective communication with clients regarding project updates and progress.⦁ Building a professional network to generate leads and referrals.⦁ Traveled to meet clients and attend meetings.⦁ Addressing client concerns and providing solutions.⦁ Successfully upsold and cross-sold products and services to existing clients.⦁ Implementing strategies to retain and renew client contracts.⦁ Analyzed competitor strategies to fine-tune business approaches.⦁ Crafted compelling proposals and presentations for clients.⦁ Negotiating contract terms and pricing.