Brandy Zink Email & Phone Number

Cataula, GA, US

Remote

Remote

• Serve as Point of Contact for 100+ Premium Returns Services customers providing top-notch customer service while focusing on satisfaction, retention, and CPO
• Partner with Go-Live, Professional Services, Compliance, and Support teams to increase cross-departmental cohesion and onboard new clientele
• Identify potential areas of risk while recognizing opportunities to reduce touchpoints and increase clarity and simplicity in customer interactions
• Resolve time-sensitive, critical customer inquiry through communication, accountability, responsiveness, empathy, and creativity
• Serve as team lead through mentorship, the transfer of organizational knowledge, and the coordination of team and relationship-building exercises
• Seek out and implement process enhancements to improve filing cycle efficiency and increase automation

Parker, Colorado

• Served alongside the Colorado Municipal League (CML) to simplify state and home-rule level sales tax processes
• Identified inconsistencies and partnered with legal staff to update and revise municipal code
• Conducted multiple and simultaneous sales and construction use tax audits, negotiated settlements, and enforced collection efforts to achieve compliance
• Spearheaded the development and implementation of a taxpayer education systems to create collaborative relationships between municipal government and businesses
• Conceptualized, researched and implemented an online, paperless sales tax filing system that resulted in over 90% compliance rate

Parker, Colorado

• All duties of the Sales Tax Technician below
• Enforce tax remittance in accordance with Municipal Code including deficiency notices and tax liens
• Perform written, verbal and in-person communication with delinquent taxpayers
• Read and review various computer reports, taxpayer submitted tax returns and assessment data for basic compliance
• Developed and directed taxpayer education courses

Parker, Colorado

• Maintain confidential financial records
• Act as initial contact to the Sales Tax Department, providing information and resources to taxpayers
• Work directly with business owners to navigate the licensing and taxation process
• Process all sales tax returns and revenue on a daily basis, ensuring that taxpayer histories are accurate and providing leads to auditors regarding compliance
• Continually meet and exceed deadline expectations in order for monthly sales tax revenue reports to be provided to Administration and Town Council in a timely manner
• Developed an updated Sales Tax Technician Procedure Manual

Parker, Colorado

• Provided support to all Town departments with varying time-sensitive projects that required a wide range of knowledge, responsibility and an ability to handle confidential information
• Managed the Town’s Business Retention program under the supervision of the Economic Development Director, organizing marketing materials, scheduling staff and councilmembers, attending retention visits and following up.
• Responded in a timely and courteous manner to high-volume telephone and public inquiries while maintaining an attitude of competency and professionalism
• Oversaw the Community Event application and permitting process for events that meet the criteria for Community Events; required strong written and verbal communication skills as well as attention to detail.
• Revised the Community Event permitting process by researching other municipalities, creating up to date applications and working with the Town Attorney to properly create resolutions and revisions to the Town’s.
• Acted as team lead for a group of three Customer Service Specialists requiring skill in leadership and teamwork

Parker, Colorado

• Handled all scheduling, finances and logistics for a family of four
• Coordinated fundraising initiatives and appreciation events for school volunteers and educators
• Managing the daily functions of a household required dependability, creative thinking, teamwork and flexibility

Aurora, Colorado

• Calculated company profit and loss as a whole for prior day’s business
• Acted as a liaison to select high profile clients, ensuring that their needs were constantly met, including supplying them with detailed daily activity reports
• Became knowledgeable in various aspects of daily operational functions in order to assist team members when necessary including areas of dispatch, driver documentation, freight management and front line customer service
• Acted as primary contact for US Customs when processing import shipments
• Provided accurate and clear information on the importing process to citizens of various nationalities and cultures
• Audited vendor invoices for accuracy, approved payment and monitored all interline agent performance

Bachelor'S Degree, Business Administration And Management, General, 3.93

Currently pursuing

Applied Strategic Organizational Leadership, Business Administration And Management, General, 3.93

Activities and Societies: This award signifies the completion of courses aligned with a specific skill set and spotlights the knowledge.

Undergraduate Certification, Business Administration And Management, General, 3.93