C B Email & Phone Number

Raleigh-Durham, North Carolina Area

• Provide exceptional customer service to each individual to maximize customer satisfaction and retention
• Develop client relationships to build perpetual returning customers through different marketing mediums such as customer loyalty programs, community sports sponsorship and social media
• Provide reviews and forecasts projections of sales and expenditures both month to date and year to date to monitor the stores profitability and growth
• Perform loss prevention by cross referencing sales and returns against inventory accounted for in the store and database
• Determine inventory needs by evaluating current sales and customer requests to increase customer satisfaction/gain loyalty and improve profit margins
• Achieve above the desired monthly sales goals by educating the prospective customer on the store’s inventory, listening to the individuals needs, and determining the ideal product ensuring customer satisfaction

Sydney, Australia

• Identified business needs to create company job postings and placed job requirements on multiple mediums to attract domestic and international employees
• Screened potential candidates domestic and international, conducted hiring interviews, and completed background checks to ensure the best applicant was hired for each position
• Informed new employees of policies/procedures and new hire benefit packages to acclimate them to company standards
• Effectively developed leadership opportunities by supporting performance management processes that ensured continuous improvement and implementation of best practices
• Partnered with assigned business associates/management to develop and maintain an organizational design structure that provided appropriate levels of management as well as desired development opportunities
• Advised managers on goal setting and performance reviews by providing instruction on timelines and processes which enhances their financial contributions

Charlotte, North Carolina Area

• Provided a clear, compelling and articulate explanation of business values to prospective high-end customers, by educating them on the products and services we offer to establish partnership
• Provided exceptional customer service to each individual to ensure they were satisfied on every visit
• Selected to represent the Charlotte location at the regional managers fest in Connecticut; networked and built client relationships amongst other store managers in numerous regions
• Mentored new employees by reviewing company policies/procedures, educating them on effective customer dialogue, and providing shadow opportunities from customer greeting to successful product delivery
• Processed inventory orders both domestically and internationally with customs and logistics ensuring all proper documentation was accurately executed
• Conducted in-home consultations by creating and inputting base building drawings, furniture layouts and space plans into AutoCAD giving customers visualization

Monroe, North Carolina

• Restocked inventory as needed for departments to keep account of needed materials
• Assisted customers throughout their shopping experience in order to provide the highest level of customer service
• Organized and prepped catalog purchases for customers in preparation for delivery
• Participated in creating a visual appearance to attract customers to each department throughout the store to help increase financial gains
• Completed evening financial calculations efficiently and accurately and presented the information to management at each store closing

Winston-Salem, NC

• Established productive, professional relationships with key personnel in assigned customer accounts
• Coordinated the involvement of company personnel, as well as realtors, contractors and bankers in order to meet company objectives
• Proactively led strategic account planning process that develop mutual performance objectives, financial targets, and identified critical milestones which had to be met within 90 days
• Led solution development efforts that best address customer needs, while coordinating the involvement of all necessary personnel
• Enlisted the support of sales specialist, implementation resources, service resources, and other sales and management resources as needed
• Forecasted and tracked key account metrics creating databases that filtered information to gather cost analysis

Monroe, North Carolina

• Guaranteed all products were at USDA standards throughout each production phase
• Accompanied the USDA inspector during daily inspection to ensure production was operating with maximum quality standards
• Responded and documented all noncompliance issues and completed reporting corrective actions of how each item would be corrected
• Created flow charts which produced a strong inspection team with individuals that would monitor and overlook designated areas to ensure compliance with highest standards
• Worked closely with the safety director and maintenance to ensure that all areas were safe for employees and management
• Implemented training courses for new employees to help with quicker more profitable numbers and to ensure employees were properly trained in order to execute their positions