Chris C. Email & Phone Number

United States

Sacramento, California, United States

• Resolves incoming calls concerning members eligibility, benefits, provider information, monthly premium billing, clinical and pharmacy needs.
• Composes routine and non-routine correspondence to answer benefits/provider inquiries in writing.
• Coordinates membership changes such as member's primary care physician.
• Performs inventory reduction, routine to mid-level, (i.e. member inquiries, may initiate claim adjustments, responds to emails, etc.)
• Reviews and analyzes member claims for accuracy as well as member education on how benefits are applied.
• Participate in quality and efficiency workgroups to continuously improve quality member/customer satisfaction as requested.

Sacramento, California, United States

• Liaising with product management to identify and report bugs
• Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases
• Develop technical solutions to be posted to both internal and external knowledge base
• Assist in configuration management of the deployed system
• Ensure complete data accuracy in managing customer requests
• Experience with cloud technologies, such as oracle cloud

Roseville, CA

Greet and welcome patrons and business officials at conferences and sporting events.

• Adhered to Intel’s corporate and lab environment safety standards
• Used Jira to keep track of assigned duties
• Prepped hard drives by placing thermal couples on each RAM slots of the drives as needed
• Measured the power, performance, and stability of each hard drive
• Used python scripting to flash updated firmware to hard drives before being installed in the servers
• Server deployment

• Provided technical support for a call center environment *. Made use of G suite in an enterprise environment (Google Apps: Docs, Mail etc...)
• Used Okta Identity Cloud to connect to cloud and software as a service apps
• Experience with Salesforce ticketing system
• Used Okta interface to configure Windows Server 2016 Active Directory Users and Computers
• Administered and configured Shoretel VoIP phones for business communication within the call center
• Responsible for reimaging laptops & desktop computers as needed

• Followed company rules and procedures and trained new hires to do the same
• Consulted with delivery drivers when loading trucks for deliveries.
• Met and surpassed productivity targets and quality standards.
• Able to provide Tech Support, such as configuring scanners and other equipment, as needed to FedEx staff, associates, and others
• . Assisted other employees build pallets and move packages as needed
• Moved parcels and packages through the facility as needed lending an extra hand to others in the facility

Sacramento, California Area

• Software & Hardware configuration of computers for different clients
• Small Office/Home Office setup for non-profit organizations
• Maintenance and upgrading of computer systems
• Assisting office workers with their computer desktop systems
• Providing remote desktop and server support as needed
• Updating repair and install parts inventory records

• Provided technical support for Chase bank employees in resolving issues related to their telephony and banking equipment.

Associate Of Arts And Sciences - Aas, Information Technology: Network Administration And Security

Activities and Societies: Mind over Matter AcademyA Gem….

Education record

Education record