•Resolves incoming calls concerning members eligibility, benefits, provider information, monthly premium billing, clinical and pharmacy needs. • Composes routine and non-routine correspondence to answer benefits/provider inquiries in writing. • Coordinates membership changes such as member's primary care physician. • Performs inventory reduction, routine to mid-level, (i.e. member inquiries, may initiate claim adjustments, responds to emails, etc.) • Reviews and analyzes member claims for accuracy as well as member education on how benefits are applied. • Participate in quality and efficiency workgroups to continuously improve quality member/customer satisfaction as requested. • Proactively analyze available programs, determine program eligibility and connect member to appropriate BSC vendors, Health Advocates, Social Workers, Pharmacy Techs, and Pharmacists. Verify the member is included in or targeted for any outreach or care gap programs and connect members to programs or services when appropriate. Engage members with their wellness plan options. • Enhanced knowledge of medical terminology. • Comprehensive resolution of pharmacy calls concerning benefit coverage, co-pays, formulary coverage, vacation overrides, and utilization management requirements. • Provide prescription related benefit coverage (e.g. explanation of coverage or benefit summary related): Provide prescription co-pays. Provide prescription formulary coverage information and utilization management requirements using web posted printed formulary. Provide a brief description of coverage denial reason and alternatives as listed in the printed formulary. Perform prescription claim overrides. • Provide deductible and max out of pocket information. • Provide status of a prior authorization requests. • Assist members may when and how to appeal a coverage decision. • Other duties as assigned.

• Liaising with product management to identify and report bugs• Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases• Develop technical solutions to be posted to both internal and external knowledge base• Assist in configuration management of the deployed system• Ensure complete data accuracy in managing customer requests• Experience with cloud technologies, such as oracle cloud• Participated in all phases of the development of a large distributed system; providing hardware, manageability, operability, and performance perspectives on all aspects of the system• Experience with SQL scripting• Data entry for important information as needed

Greet and welcome patrons and business officials at conferences and sporting events.

• Adhered to Intel’s corporate and lab environment safety standards• Used Jira to keep track of assigned duties• Prepped hard drives by placing thermal couples on each RAM slots of the drives as needed• Measured the power, performance, and stability of each hard drive• Used python scripting to flash updated firmware to hard drives before being installed in the servers• Server deployment • Utilize all tools available to clear and configure drives for testing• Execute pre-existing tests using test procedure documentation and suggest improvements if necessary• Reproduce failures and verify test environment is not the cause of Failure• Continues to advance professionally

• Provided technical support for a call center environment * . Made use of G suite in an enterprise environment (Google Apps: Docs, Mail etc...) • Used Okta Identity Cloud to connect to cloud and software as a service apps• Experience with Salesforce ticketing system• Used Okta interface to configure Windows Server 2016 Active Directory Users and Computers• Administered and configured Shoretel VoIP phones for business communication within the call center• Responsible for reimaging laptops & desktop computers as needed• Set up computer equipment for office workers such as monitors and docking stations• Helped install and configure ergonomic equipment such as keyboards and desks for office workers to perform their duties as comfortably as possible• Assisted in the setup of audio/video equipment for conference calls between different Sunrun office locations

• Followed company rules and procedures and trained new hires to do the same• Consulted with delivery drivers when loading trucks for deliveries.• Met and surpassed productivity targets and quality standards.• Able to provide Tech Support, such as configuring scanners and other equipment, as needed to FedEx staff, associates, and others • . Assisted other employees build pallets and move packages as needed• Moved parcels and packages through the facility as needed lending an extra hand to others in the facility• Met the Safety goals of FedEx

• Software & Hardware configuration of computers for different clients• Small Office/Home Office setup for non-profit organizations• Maintenance and upgrading of computer systems• Assisting office workers with their computer desktop systems• Providing remote desktop and server support as needed• Updating repair and install parts inventory records• Timesheet Accounting• Testing of computers and ensuring that computer systems are functioning properly• Installing and testing new software• Setting up, maintaining and removing user network accounts when necessary• Help in examination of network server’s equipment and maintenance (Other responsibilities in addition to the above to be discussed)

• Provided technical support for Chase bank employees in resolving issues related to their telephony and banking equipment.