1. Pension Scheme Knowledge: In-depth understanding of various pension schemes, including defined benefit, defined contribution, and hybrid schemes, along with UK pension regulations and compliance requirements such as Auto-Enrolment.2. Administrative Proficiency: Strong administrative skills to manage pension records, process contributions, handle member queries, and ensure accurate and timely reporting to regulatory bodies.3. Attention to Detail: Ability to meticulously review pension documentation, calculations, and data entries to maintain accuracy and compliance with regulations.4. Communication Skills: Excellent verbal and written communication skills to effectively liaise with pension scheme members, employers, trustees, and other stakeholders, providing clear and concise information and guidance.5. Problem-Solving Abilities: Capacity to identify and resolve complex pension-related issues, including discrepancies in member records, calculation errors, and regulatory compliance challenges.6. IT Competence: Proficiency in using pension administration software and Microsoft Office applications, particularly Excel, for data analysis, reporting, and record-keeping.7. Team Collaboration: Capability to work collaboratively with colleagues within the pension administration team and across other departments to achieve organizational objectives and deliver high-quality service to clients.8. Regulatory Compliance: Knowledge of UK pension legislation, including The Pensions Act, GDPR, and HMRC requirements, to ensure adherence to legal and regulatory standards in pension administration practices.9. Customer Service Orientation: Dedication to providing exceptional customer service to pension scheme members, demonstrating empathy, patience, and professionalism in handling their inquiries and concerns.

• Key- holder• Duty Partner trained • Keeping up to date on food and drink trends• Making sure the shop floor is in shipshape• Advising and serving customers• Moving and replenishing stock• Carrying out housekeeping activities• Handing cash and card transactions according to set procedures• Maintaining business dress and hygiene standards• Prioritise work and direct Partners appropriately to ensure all required task are completed• Supporting the delivery of the operational plan by acting as the task expert/specialist and supporting other Partners in their roles through coaching and mentoring• Supporting effective communication between managers and Partners, between and across Out of Hours team and Morning team• Be proactive in seeking out opportunities to improve the operation and drive customer service standards, supporting the implementation of any changes.• Providing process training on the job to Partners• Providing structured feedback to management, following up on operational task and issues• Take on extra responsibilities as delegated by Management• Cover in the absence of Line Manager• Cashing up making sure all till are counted for and placed in the safe following the correct procedures• Closing store making sure all customer have left and making sure the store secure.• Closing down the tills and make sure all area are locked and keys are places back in secure area• Implement company policies technical procedures and standards • Making sure the Shop floor is in shipshape• Carrying out housekeeping activities

• Managing Team of 20 people• Driving store performance• Coaching the team• Developing and leading the team• Setting KPIs and ensuring delivery• Planning staff schedules• Managing budgets• Carrying out performance reviews regular which involves nurturing the talent in the team and progression• Spending time getting to know the local customer and there needs to improve their retail experience• Opening and closing the store• Dealing with customer complaints and refunds• Maintaining stock control• Payroll and Banking

• Team leader helping new enters thought the first couple of months in starting their new role. So it more taking though the ropes and the system• Responsible for opening and close the branch, which is checking that the area is secure and safe for entire• Taking ownership of the initial contact for customer and ensuring customers have a positive experience.• Responsible for understanding and resolving a wide variety of customer enquiries relating to their accounts or HSBC products, referring where appropriate• Delivering a high quality customer driven telephone service, which provides customers with a positive view of HSBC, pro-actively addressing customers needs and identify sales opportunities in order to assist HSBC in the achievement of its business plan• Responding to calls and email enquires to ensure that customer expectations are met in term of efficiency, accuracy, timeless and professionalism• Maintain and develop knowledge of product and procedures and ensure that all enquires are handles in line with HSBC policy, and that regulated requirement are fully observed• Mentoring staff member to progress to the next stage in there career path within HSBC• Having regular contact and meetings with clients• Providing support to clients portfolio management• Working with investment specialists