Dan Wright Email & Phone Number

Houston, Texas, United States

Houston, Texas Area

• Operations Manager for high volume event venue.• Conduct and directed weekly BEO meetings for all upcoming weekly events.• Updated details and cascaded all changes to all personnel involved in each event.• Oversee the execution of all event logistics (300-325 events/yr) from setup to breakdown• BEO Management• Implementation and support venue operation policies and procedures• Maintained communications to ensure proper day-to-day operations of the venue• Scheduling of event/banquet and bar staff, valet, and security• Managed event staffing employee life-cycle from interview/hiring to retire.• Review staff's worked hours for payroll compilation and submit to Accounting on a timely basis.• Experience with selection, training, coaching and correction, and progressive discipline of employees.• Ensuring staffing certifications are up to date.• Ensure employees adhere to established policies and procedures.• Supervise in house staff and assist when necessary in the set-up of all Event rooms.• Ensured pre-shift meetings along with Expeditors, Captains and Managers.• Oversaw and maintained with high priority all event menu, floor plan and timelines with company event producers to ensure the perfect event for clients.• Demonstrated experience with kitchen, bar, and front of the house operations.• Maintained all in-house linen inventory.• Catering• Proven leadership experience in high volume operations.• Passion for food, beverage, and service.• Ability to present information in small and large group settings.• Flexible schedule; weekends, evenings• Assured vendors followed company procedures on loading in & out properly from the venue.

Katy, Texas

• Conducted daily tours.• Negotiate and adjust contracts as needed.• Event Sales• Main point of communication between client and all departments within the venue both in pre-planning and on-site.• Attended pre-event meetings and pre arrival site visits with clients.• Complete required paperwork from meetings (notes, diagrams, etc.) as needed.• Draw and delegate diagrams for room floor plans.• Maintain staff levels for events per guest count.• Customer Service• Catering• Scheduling of valet and security.• Beverage Management.• Ability to evaluate and select among alternative courses of action quickly and accurately.• Assist setup and breakdown for events• Passion for food, beverage, and service• Bartending• Maintain composure under pressure.• Approach encounters with guests and employees in an attentive friendly courteous and service-oriented manner.• High knowledge of bar procedures and service.• Ability to remain calm and make quick decisions under stressful circumstances