Grace Franklin Email & Phone Number

Columbia, Sc, Us

- Develop task management spreadsheet for 4 employees with 10+ sheets- Generate 2 social media posts every week on Social Pilot platform- Draft and edit multiple 25+ page comic scripts and their supplemental materials every month- Create and utilize templates to build 50+ characters, items, locations, and creatures- Update 1000+ asset spreadsheet regularly based on asset usage in comics

- Create and adapt administrative systems to ensure the quality of guest experience at 7 properties- Develop collateral (guidebooks, social media, and website) to increase occupancy- Visit and work with owner to review on-site processes

Cullowhee, North Carolina, United States

The WCU Communication Department Crisis Resources Website is a professional driven, student developed resource website for organizations going through a crisis. - Oversee 3 work streams (new content, editing, and promotion) while preparing the website for launch- Lead website launch finalizing with 1700+ views and 650+ visitors- Research and select 5 resources about internal organizational communication during a crisis- Edit 20+ pages on WordPress for clarity and correctness prior to launch

- Consolidated information and created concise messaging for the 270+ contingent leaders and team leads- Assisted in adapting the feedback system for the 6500+ participants in attendance at NOAC- Created the communications plan for the committee that spans 3+ mediums including, emails, newsletter articles, and website blurbs- Compiled and formulated 3 mail merge spreadsheets to send to 1900+ recipients through Mailchimp

Cullowhee, North Carolina, United States

- Implemented risk-reduction by communicating expectations and procedures with participants- Lead trips of 15+ participants on outdoor adventures (backpacking & skiing)- Taught participants to be self-sufficient on outdoor skills through demonstration then decision-making

Cullowhee, North Carolina, United States

- Managed marketing and update brand identity for 500+ volunteer event- Created marketing materials for a variety of media (radio, phone call, email, and social media)- Developed digital version of marketing information to ensure institution knowledge in years to come- Designed and implemented Instagram campaign for 3 months to promote event

Bryson City, North Carolina, United States

- Facilitated program across all 3 courses for guests of varying size, age, number, and ability- Mitigated risk to all guests and staff members across 3 different courses through attention to detail and quality communication & education: - Challenge Course: 125+ guests daily - Mountain Top Zipline Course: maximum 27 guests daily - Team Building: 100+ guests daily- Inventoried, maintained, and inspected 500+ pieces of equipment and 3 courses- Assisted guests in self-rescues when able, rescued participants when necessary- Resolved conflict and provided emotional support to guests during high stress situations- Guided 9-guest trips on 8 zipline course while educating guests about the ecology of Western North Carolina

Columbia, South Carolina, United States

- Greet 100+ customers per shift and seat them in organized table sections- Promptly alert servers to new tables and bus tables when necessary- Process up to $3000 of to-go orders per evening in a timely fashion- Liaise with dissatisfied customers to improve customer experience- Train over 50% of staff in workplace basics and expectations- Create Instagram posts per shift to promote daily lunch and dinner specials- Join staff pre-opening and help create standards for host/busser/to-go roles

Cullowhee, North Carolina, United States

- Created and coordinated Instagram identity and campaign of 25+ posts per semester- Welcomed 10+ students per shift and assist them with their needs- Answered questions about the honors college via phone and email

Batesburg, South Carolina, United States

- Instructed 9 sessions of 20+ campers in outdoor skills (canoe, kayak, SUP, SAR, COPE/Climbing)- Developed curriculum and cultivated fun and actively engaging learning environment- Served as member of Aquatics team to provide fun and safe adventures on Lake Murray- Provided healthcare to 300+ camp residents of all ages