Processed all patient intakes, troubleshooting and resolving issues as needed.Verified insurance eligibility and managed patient accounts and complaint resolutions.Set up new/returning patient cases in EMR systems, including obtaining demographic and insurance information.Ensured timely verification of patient benefits and efficient communication with patients and family members.Completed billing invoicing, collected copays, and managed payments for services provided.

Verified patient insurance coverage to ensure coverage for visits/procedures.Obtained authorizations for recommended treatments and filed appeals for denials when necessary.Updated and ensured accuracy of patients’ benefit and authorization information in the practice management system.Explained insurance coverage and financial obligations to patients, assisting with payment options.Assisted the billing department with insurance-related questions and issues.

Facilitated interview processes and managed new hire paperwork and data input.Assisted the HR Manager as a liaison for store associates and executives.Managed communication distribution (phone, email, fax) and organized store supplies and documentation.Coordinated scheduling and ensured compliance with operational policies.Managed daily cash functions and performed monthly audits of cash operations.