Accountable for delivery of complex IT projects to fit-out Specsavers extensive network of retail stores across Australia and New Zealand. Responsibilities include: • Project Management: Managed the end-to-end delivery of IT infrastructure for new stores as well as those undergoing expansion or relocation. Ensuring store rollout projects are delivered to agreed scope, budget, schedule and quality standards. • Vendor Management: Liaison, coordination and relationship management with 3rd party vendors to complete store rollout projects. End to end management of these vendors ensuring they deliver to required outcomes.• Stakeholder Management: Responsible for management and communication across several different stakeholder groups involved in store rollouts, including the stores themselves, as well as internal support groups such as Store Development, Business Development and Level 1 to Level 3 IT teams.

Accountable for end-to-end delivery of technology solutions to around 30 small business clients across the medical, real-estate and manufacturing industries. Responsibilities include:• Client Management: Managed the day-to-day technology needs of multiple small business clients. Responsibilities included remote and on-site support, upgrade and optimization of systems, troubleshooting technical problems, scoping out and delivering any new requirements. • Driving Revenue Growth: Continually reviewing client usage patterns to identify unmet needs and opportunities. Focused on converting high-value clients to monthly maintenance packages, which provide guaranteed revenue for the company. • Solution Design: Responsible for identifying the current and future business needs of clients and translating those in to technical solutions. Examples include scoping out hardware and software upgrades, opportunities to migrate clients to cloud infrastructure etc

Elected to oversee the financial matters of the organisation. Accountable for managing all fiscal and business activity, including:• Legal Management: Accountable for business registration with government entities and corporate governance of board-level activity (AGMs, Member Votes etc.).• Financial Management: Responsible for bank account management and monthly reconciliation, cashflow, bookkeeping, tax filing requirements and collection and disbursement of official receipts.• Financial Reporting: Financial position reporting on a monthly basis to the executive committee and annually at the corporation’s AGM.• Technology Implementation: Drove technological change by moving accounting recording procedures from manual journals to a cloud-based accounting platform to help streamline and improve previous methods.

Acted as the 2IC to the President of the corporation. Accountable for day-to-day operations including management of the Executive Committee & Subcommittees. Responsibilities included:• Digital Transformation: Moved event ticketing and management to an online platform which increased ticket sales and convenience for members and their invited guests.• Cost Control: Identified several opportunities to reduce the cost of events for the organization, which saw a significant increase in charitable revenue. Drove increased member attendance & improved satisfaction.• Tax Reform: Instigated and oversaw a Tax Reform for Acceleration and Inclusion (TRAIN) application which exempted the organization from VAT and income tax, improving their overall financial position

Provided technical advice and troubleshooting support to the businesses existing and new B2B client base. Responsibilities included:• Pre-Sales Support: Assisted in tender applications, quote preparation and actively involved in generating new business.• Post-Sales Support: Provided ongoing management and maintenance of onsite IT systems including upgrades, repairs, new installations and software solutions to meet the requirements of the clients.• End User Training: Facilitated virtual and face to face training for multiple clients on technology solutions such as Office 365.