Charles Anderson Email & Phone Number

United States

Recruited to lead solutions architecture on open systems framework with API first solutions model. Delivered complete system security review within 30 days of arrival Delivered systems architecture design and remediation plan on day 45 Started migration of flat solution architecture Set target date for Pen Test remediation delivery of Jun 2025

Englewood, Colorado, United States

Recruited to lead CCaaS (Contact Center as a Service) and UCaaS migrations for the NICE and Genesys partner platforms for client efforts. Lead client data gathering sessions to complete migration for CCaaS and UCaaS for the following clients:Charles Schwab Financial Services Jul 2023 – Jan 2024Zeiders Enterprises Feb 2023 – Jul 2023Hit Promotional Products Dec 2022 – Feb2023

Portland, Maine, United States

Recruited to grow the product offerings in the CPaaS industry and expand solutions marketability globally.Performed a full system architecture design review resulting in a migration to a containerized solution running on all cloud offerings by GCP, Azure, AWS and VMWare independently with an OPEX reduction of 35%.Implemented customer surveys to understand market technology holes that lead to the creation of 27 additional sellable products for up sale with an average MRR increase of $1500 per customer and expanded call delivery from 2 countries to 192 across 3 data centers with 10 points of presence for SIP delivery. Created a partner research and feedback form that led to the delivery of a client lead zero development integration offering on Genesys, NICE, Five9’s, Cisco, Mitel and Avaya opening a $24.8 billion market via certified partnerships.Analyzed the missing client markets and established that certifications for PCI2, HIPAA, CCPA, GDPR, PPIA and SOC2 were required; negotiated funding and delivered the certifications required to attract Call Centers and penetrate markets with evaluations of EU $670.9M, South Africa $3.1 B, and the US Medical $211B and Finance $25T.Presented Gaia to the industry at ICMI, Encounter, ENET, MTUG, TC3 Summit, and CCW; increased client inquiries by 500% and grew year over year earnings by 350%Built software delivery organization from a single outsource organization, to 25 internal engineers across Product, Quality, Sales, Service Delivery, and expanded outsourcing to 3 organization across 4 continents for full the sun support and delivery.

Attleboro, Ma

Recruited to establish inventory controls and reduce material costs across five international precious metal manufacturing facilities. Brought inventory management under control, reducing $1.5M annual loss to <$500 by implementing real-time shopfloor control systems, eliminating need for quarterly shutdowns for wall-to-wall inventories.Implemented real-time site distribution system for material transport control and converted to locked container transport systems this reduced material losses by 15%.Proposed and got corporate buy-in to acquire metal palettization solution created revenue stream by bringing metal recycling operations in house versus via third party outsourced solution with and OPEX savings offset of 20%.

Bath, Me

Recruited to take ownership of 195+ corporate applications for GD Bath Iron Works to stabilize the relationship and grow the contract. Coordinated performance assessment that found 65% of user time was spent waiting for systems to initialize, resulting in the recommendation to upgrade desktop systems and establish new application monitoring protocols which increased engineering design through put by 350% within CAD. Administered a security review of all systems which led to the implementation of SSO (Single Sign On) and the establishment of a Secure Coding Practice with weekly meetings and monthly reviews with the client.Championed Product Lifecycle Management instilling a culture of collaboration, innovation, and continuous improvement across the enterprise to deal with aging hardware and software to establish corporate standards and ownership throughout the client.Organized a review of all system assets that gained senior management buy-in to migrate 160 Oracle databases from AIX to Linux RAC that achieved CAPEX reduction of 15%.

Auburn, Maine

Recruited to rescue struggling ERP implementation that had began in 2002 with no end in sight.Evaluated current ERP implementation and negotiated with Sales, Customer Service, Manufacturing and Logistics across 4 plants a mechanism to go live on the New ERP that bridge EDI on the certified environment that deliver the project in 55 days post arrival. Established fully integrated enterprise inventory control and lifecycle management systems (raw material to delivery) supporting four manufacturing facilities that cut material loss from 45% to less than 5%.Implement real-time shopfloor controls that improved inventory accuracy to 90% (up from 65%); reduced customer complaints, chargebacks by 95%.Restructured systems, controlled processes bringing all Formed Fiber plants into ISO certification and SOX, TS compliance.Implemented IoT across all manufacturing equipment dramatically enhancing maintenance controls and manufacturing runtimes across shifts.

Bachelor'S Degree, Information Technology

Electrical Engineering

Electrical Engineering