Courtney Randall Email & Phone Number

Portland, Maine, United States

South Portland, Maine, United States

• Facilitate a Freshman Interest Group focused on Student Success.
• Work with students individually and in groups to develop meaningful learning strategies to promote academic success.
• Prepare relevant materials and activities to support students in exploring the following topics and skills: career planning, study skills, goal setting, note taking, financial literacy, and time management.
• Introduce the value of relationship building by creating opportunities for students to meet college department heads and experience the resources available to them from the college.

Portland, ME

• Support the Area Vice President of Field Operations by preparing daily reports, ensuring all legal documents are approved/signed, coordinating meetings, and creating materials for presentations with a focus on.
• Independently provide operational support to the departments within Field Operations by overseeing projects, planning events,sourcing materials, and managing expense procurement.
• Assist departments with the analysis of performance-based data and evaluation of current practices – drawing actionable insights and collaborating to develop process improvement solutions.

Falmouth, ME

• Acted as the point of contact for community partners by coordinating, trainings, maintaining awareness of available support and resources, and creating opportunities for collaboration.
• Provided operational support to the organization by maintaining communication with board and committee members and ensuring that HR forms were filed and complete, and insurances and annual filings were up to date.
• Created and managed the annual marketing plan, ensuring alignment with the organization’s strategic goals and messaging.
• Assisted the Executive Director with strategic planning of development and fundraising efforts by coordinating the annual appeal raising more than $40k in donations in my first year and planning a fund-raising event.
• Organized volunteers and student interns by providing necessary training, determining appropriate tasks, and overseeing projects to completion.
• Managed the Boot Camp for New Dads program by developing and maintaining relationships with local hospitals, scheduling facilitators and guest speakers, and updating program materials.

Portland, Maine Area

• Recruited, hired, and trained undergraduate work-study students to be placed in local elementary schools as mentors and student readers.
• Established and managed partnerships with local public schools and their literacy coordinators growing the America Reads program at USM by 300% in my first year.
• Partnered with local high schools to plan a college experience day for 100 high school seniors to spend a day in the life of a USM student.

• Managed all intake for small demand system enhancements and large scale capital projects.
• Organized and hosted meetings with various groups within Charter Communications to solicit feedback related to the impact of potential enhancement requests.
• Collaborated with individuals and leaders across Spectrum Enterprise communicating and mediating upcoming changes and system enhancements.
• Created and managed reports to effectively track overall request activity and resolution.
• Oversaw project progress and coordinated with implementation teams to ensure efficient delivery.

Portland, ME

• Efficiently reviewed orders and outlined any necessary corrections, enforcing TWC Business Class standards.
• Consistently surpassed daily accuracy goals by utilizing available resources to make fast-paced, educated decisions.
• Collaborated with sales agents, providing feedback and guidance to ensure fast, accurate order turnaround resulting in an improved customer experience.
• Adapted easily to ongoing changes in policies, processes, product updates, and billing enhancements.
• Assisted with the training of new hires and establishing set training materials for the department.

Portland, ME

• Effectively assisted customers over the phone with billing, technical and/or sales related inquiries with a friendly and professional demeanor.
• Regularly exceeded monthly goals and metrics in achieving first call resolution with customers.
• Chosen to assist with a pilot work from home program based on my proven track record.
• Received several formal customer submitted kudos throughout my tenure.

Master’S Degree, Leadership Studies

Bachelor'S Degree, Accounting

Associate'S Degree, Business Administration, General

High School Diploma