Led design, implementation and end to end delivery of new solutions in Salesforce Sales Cloud for Verizon Wireless Consumer channels by working with stakeholders to gather and define business requirements, develop user stories and collaborate with Dev and Architect in designing an effective solution with a commitment to deliver world class experiences.• Leverage Agile Scrum methodologies to implement new solutions in Salesforce to automate personalized mobile communication between customers and sales reps improving customer experience and increasing lead management efficiencies by 45%.• Delivered revenue in excess of $100M/ month, 32% lift in sales orders• Lead team and interacted with PMO to deliver multiple features during a 4-6 week sprints bydefining business processes, and collaborating with several teams for implementation.• Developed project plans, presented solution approach and status reviews to Leadership,identified risks and developed mitigation strategies to quickly drive resolution.• Analyzed business requirements and collaborated with teams to establish best solution ap- proach based on Salesforce capabilities and limitations.• Engaged in Salesforce configuration of custom objects, fields and relationships, workflows and formulas as well as maintenance of users and permissions.

Served as System owner for the Device Payment Program and as a Business Analyst to assess and analyze Point of Sales system impacts based on business requirements and provided system modifications in order to comply with business requirements and regulatory changes focusing on customer and rep experience.• Reduced Device Payment trouble tickets from 15% in 2015 to 1% in 2016.• Delivered Point of Sales system enhancements with a focus on simplicity in order to createpositive customer experiences.• Collaborated with cross functional teams to define business requirements, create to beprocess flows, develop user stories and work with Dev teams to implement.• Led SaaS implementation of 3rd party software (PAWS) to allow inbound and outboundcommunication between customers and Retail stores.

Served as liaison between IT and business teams to drive system implementations and new enhancements that support Global Real Estate business objectives focusing on building exceptional end user experiences.• Implemented SaaS to enable work order and project management including several integration points with financial ERP systems such as SAP and PeopleSoft.• Implemented SaaS Hoteling Solution to support Verizon Global Workplace Evolution at a Global scale achieving Real Estate savings and smart resource utilization.• Managed system enhancement implementation including requirements, functional specifications, development, testing, training and support.• Collaborated with internal and major consulting firms to establish network connectivity enabling vendor solution to monitor and analyze facilities’ energy consumption and recommend saving strategies.

Provided technical support for several Global Real Estate home grown system supporting Facility Management, Project Management, Strategic Planning, Lease Management and Property Management business functions for over 2,000 users.• Investigated and resolved system issues by completing analysis and collaborating with Development teams and end user groups.• Solicited requirements from stakeholders and developed system requirements.• Implemented system solution to track work orders in Facilities outside the US.