Technical Service Professional - Team Lead
Current Maintain accurate documentation of incoming and outgoing deliveries. Perform regular audits of data center equipment to ensure inventory controls are met. Movement of equipment using pallet jacks or other assisted lifting equipment. Work within a ticket/service-now/Jira-based environment. Perform destruction of data-bearing devices (ex. Hard drives, solid-state drives, etc.) Maintain accurate documentation of material movement, including shipping/receiving and inventory management Coordinated upgrades and administered change requests with business units, internal IT departments and external vendors. Coordinated with end user business requirements to ensure that the processing of their daily work was completed on time and error free. Delivered consistent and accurate customer technical support, resolving issues and errors in a timely manner. Physical installation experience in Cisco and Arista switches and routers. Physical installation experience in servers like Supermicro, Lenovo, HP and Dell. Helped trouble shooting software, hardware, and communication problems. Ensure Data Center server up-time through various tasks and checks, using KVM remote. Initiated and updated trouble tickets, created and communicated scheduled maintenance alerts and service interruption notifications. Supported Server Department by installing physical servers, switches, and routers within Data Center cabinets, installed new CAT5/fiber cables. Led team of four technicians in coordinating installations, de-installations, server, and network hardware operations, trouble-shooting and general maintenance actions. Communicate outages, down time, upgrades, and any other operationally critical items to executive level personnel in a timely manner to ensure maximum up-time. Operating System Installation - Windows Server, Linux, Unix. Web Server and Database installation experience. Troubleshoot, test, quality assurance of server hardware.