Quality Assurance Manager And Npd Head
• Responsible for quality leadership for Plant Operations• Position has the following direct reports: Quality Engineers; Quality Techs; Quality Systems Engineer; Supplier Quality Engineer. Supervises, leads, coaches and provides direction to these direct reports• Present quality system findings and recommendations for improvement to all levels of the company through oral and written presentation• Focus continuous improvement activities on current customer product while developing new systems for future customers and programs• Coordinate value added improvement activities for assembly process and product• Review and improve process control plans and PFMEAs (Process Failure and Mode Effect Analysis) for assembly• Review and improve mistake-proof devices, designs or processes• Coordinate scrap reduction activities and provide resource to support team –based cost reduction• Coordinate incoming quality problem resolution and supplier response• Coordinate warranty reduction programs for assembly based on customer historical database and analysis• Promote and participate in work teams focused on the launch of new products using APQP (Advanced Product Quality Planning) tools• Responsible for operations-level reporting on the performance of the quality system to management for review as a basis for improvement to the quality system• Serves as liaison with customers or other external parties on matters relating to the quality system• Ensure, with the cooperation of other departments, that the plant achieves and maintains the highest possible Customer rating for satisfaction and the lowest for PPM• Build, strengthen, and maintain relationships with customers at all levels• Direct 8D problem solving team for all Customer-related quality issues, including tracking, reporting, problem solving issues; retain and maintain records as required