Caroline Sutton Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts

- Promoted to position reflecting ability to train, coach, and manage teams to exceed measurable goals.- Led and managed full collection cycle of $1.6B in annual premiums overseeing a team of 18 collection analysts for Surplus Line Business with policy counts in excess of 20K+.- Communicated with cross-functional departments to verify, validate, and correct policies to ensure monthly collection goals were achieved.- Created and implemented strategies to identify and prioritize attainable surplus lines collections for monthly premiums resulting in continually delivering department forecasted financial expectations.- Continually achieved all measurable goals on end of year performance evaluations and received highest available monetary bonuses during tenure.- Saved more than $800K in expenses resulting from analyzing, reviewing and initiating operational efficiencies within department, 2013-2016. - Consistently maintained no open items greater than 6-months.- Selected by upper management as only department manager to lead eAccounting project pilot and presented findings at Insurance Collection Executives Conference 2016 round-table.- Significantly reduced overall business expenses by transitioning team of 5 collection analysts to work from home; developed management tools to increase independent work environment success.

Boston, Massachusetts

- Cross trained shared services offshore group for outsourcing of Surplus Lines collections, taxes and fees; completed projects in all areas ahead of timeline goal.- Conducted performance reviews and implemented Performance Improvement Plans to improve efficiency and effectiveness of teams to meet all measurable goals.- Participated in cash flow forecasting ensuring accurate estimates for monthly collections

Boston

- Managed 18 collection representatives, 14 of which were out of state.- Accurately received and processed wires and checks in excess of $5M monthly.- Recognized for superior management skills resulting from achieving zero staff turnover for seven years.- Trained existing and new hires on utilizing SAP accounts receivable system.- Communicated with cross-functional departments including underwriters to resolve specific premium and invoicing issues.

Boston

- Managed a $6M portfolio, 300+ accounts.- Handled credit activity for 7 sales branches.- Handled legal files, bankruptcy files, etc.- Analyzed & reconciled accounts.

Boston

Associates, Business & Finance

High School