- Prepared high-quality written correspondence on behalf of the Minister for Transport in response to a wide variety of stakeholders from all levels of government, key agencies and community members while ensuring that appropriate records management practices were observed.- Proactively followed up on matters on behalf of the Metro North West regional division of the Department of Transport, liaising with the Transport Minister’s office to ensure actions are completed within strict timeframes.- Negotiated with internal and external stakeholders to reach successful outcomes and provided advice in relation to office administration policies and procedures.- Exercised professional judgement as the first point of contact for internal and external stakeholders whilst providing a high level of customer service and working collaboratively with other team members.- Developed and grew relationships with key internal and external stakeholders to gain an understanding of their priorities so as to prevent unproductive responses whilst ensuring correspondence is consistent with Ministerial standards. - Exercised independent judgement to identify and improve existing work practices; streamlined the process of responding to correspondence resulting in increased productivity and functionality for the entire business area.

• Co-author of 'Safety in numbers', an ASPI special report examining the problems holding the private security guarding sector back from being an active participant in national counterterrorist plans, presenting recommendations to enable the private security industry to become an effective part of Australia's counterterrorist capability. • Research assistant for ASPI's case studies into the history and development of major defence projects. Provided background research and conducted interviews with senior defence industry personnel responsible for the development, construction, and commissioning of the Royal Australian Navy's Hobart-class Air Warfare Destroyers. • Substantially contributed to 'The Cost of Defence - ASPI Defence Budget Brief 2018-2019' providing graphs, charts and analysis scrutinising the 2018-2019 defence budget .• Maintained and contributed to ASPI’s conflict mapping project, the Nuclear-Armed States Incident Register, which involved conducting detailed research of conflicts between nuclear armed states in the Asia-Pacific region.• Contributed articles to the ASPI’s blog, The Strategist. Weekly contributions include the 'National security wrap' covering the latest in police and law enforcement, and 'the Five-domains update' charting ongoing developments in military operations and technology. • Coordinated, organised and attended round-tables and conferences with senior government officials, military personnel, policy makers, academics, & foreign dignitaries. • Extensive experience in promoting events including live-tweeting presentations and conference's. Culminating in ASPI's 2018 3-day international conference 'Building Australia's Strategy for Space'.• Provided senior analysts with policy briefs regarding the application of legislation in both a domestic and international context. • Administrative duties including reception, greeting guests, setting up for events, mail delivery, answering phones, and ordering office supplies.

• Senior member of a dedicated bell services team in a highly customer service focused role. • Significant experience in higher duties roles such as Bell Captain, Valet Captain, and Doorman.• Led a team of staff in a time limited customer service role - duties included: scheduling duties for staff, prioritizing and appropriately delegating duties to team members (acknowledging each of each team member’s unique skills and strengths), managing interdepartmental requests, and concierge duties requiring strong customer service skills• Performed Bell Services Attendant and Valet Attendant duties including: managing incoming and outgoing baggage, valet parking of vehicles, providing general assistance to guests such as giving directions and assisting with technical issues in rooms, and organization and direction of vehicles on hotel driveway• Demonstrated ability to work in a team, both as a team member and leader• Exercised independent decision-making skills assisting guests under limited supervision while remaining accountable to Crown Towers high employee standards. • Dedication to professional development through undertaking higher duties roles, cross department training, and on-line education.

• Administrative duties including record management, office correspondence, recording and transcribing meeting minutes, and providing clerical support to the Head of the European Union Centre.• Produced promotional material for upcoming roundtables an conferences attended by representatives of government, police, higher education, and the judiciary. • Maintained, updated and improved the efficiency of centres record management procedures.• Produced written briefs regarding various issues concerning the European Union (eg: Greek government-debt crisis, Brexit, etc) • Organized travel for the Head of the European Union Centre, including researching and booking accommodation and transportation.