Cody Carlson Email and Phone Number

Be a cloud advocate for customers, enabling modernization and success in the cloud through GitHub, Devops, and Azure Solutions.

• Technical oversight of multiple projects on Customer Account consuming $60m Azure Consumed Revenue per year• Direct Impact delivery projects provided $4m per year, provided customer decision points to solidify purchase of 20k GitHub Enterprise Licenses•Spearheaded customer engagement with GitHub Actions, developing & proving concepts for deploying new & existing workloads into their ecosystem using self-hosted GHA Runners• Built and implemented Framework for Subscription Layouts & Deployments following CAF with a Management & Landing zone layout• Accompanying Terraform for the Framework Management Zone• Assist customer(s) with Azure troubleshooting for Live-fire P1 issues, including but not limited to issues on: o Event Hubso Function Apps o Networking/VNETs/Subnettingo Corporate Routing to Azure• Iterated and Modernized GitHub Actions Workflows for TF Plan, Apply, Format. o Inserted LINT & Sec Scanning for auto-updates of Pull requestso Implemented Trunk-Based ‘main’ deployment methodology in customer environment, drastically simplifying production deployments & related issues• Troubleshot and remediated GIT issues (merge conflicts, repository configuration & setup, GHA runner problems)• Developed new TF modules based on customer needs, making them as ‘re-usable’ as possible with a disparate workflow in mind. Modules built to share between remote state files, allowing for greater flexibility in use as well as minimizing blast radius during any deployment issue• Developed & Maintained GitHub Actions Workflows for CICD Deployments, specifically with Terraform• Implementation of CICD frameworks for data technologies such as ADF, Azure Functions• Designed & Implemented IPAM Spreadsheet template for customer to use when designing new environments to simplify requesting corporate routable IP Space• Simplified customer networking by helping them centralize Azure DNS, preventing ‘rogue’ zones in every subscription a team stood up

• Advocate for Taos in front of existing and potential customers. Speak about Taos capabilities with core Cloud and DevOps Technologies.• Drive team direction on use of Cloud/DevOps Technology in multiple Public Cloud Providers. Including but not limited to:o Azure Active Directory (Hybrid AD)o Azure App Serviceo AWS/GCP IAMo PagerDutyo GitHubo CMP/CEM Tool Eval, Selection, Implementation• Focus on AGILE/SCRUM/DevOps/SRE principles• Built Cloud Environment for Interviews with Terraform (Instances, Security, Storage, Machine Images, Questions/Scenarios)• Presented Monthly Ops Reviews to Business Senior Leadership on team accomplishments, business status, tracking towards goals, updated forecasts• Managed 2 teams, 1 DevOps Team, 1 Cloud/Traditional Infra Team• Pricing and Engineering Pre-Sales for potential and existing customers (uplifts)• Updated Pricing Model as Business Changed to reflect operating costs, new services• Defined new lines of Business (Cloud Resell, UEM as a Service, DevOps PS/MS Hybrid Service)• Built Forecast models• Built Job Descriptions, Presented Use Cases (Cost Benefit & ROI) on New Hires, Ran Modeling and Forecasting for head counts

• In addition to the Cloud Support/DevOps Engineer III Duties listed below:• Actively engaging with customers and other Taos support teams as a DevOps/Cloud subject matter expert and escalation point.• Assisting in the transformation of architecture and technologies, driving adoption of leading edge cloud services.o Leading modernization and optimization efforts to improve reliability and scalability of systems and platforms.o Assisting the customer with management and improvement with CI/CD pipeline and configuration management tooling and approaches.o Driving efficiency and reducing error rates with scripting and automation.o Providing prompt, efficient, detailed, customer-oriented service to Taos customerso Working with other customer support teams to ensure a consistent and high-quality level of supporto Being a voice and advocate for our customers when something does not feel righto Acting as an advocate for our customer, reporting and acting on observed areas for improvemento Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experienceo Assisting with customer communication during critical launches and support eventso Assuming responsibility for developing detailed knowledge about specific product lines and featureso Ensuring internal knowledge reference pages are updated• Provide Technical Oversight and Direction for the Cloud/Devops Team at Taos• Work closely with Management to develop long-term team planning objectives• Engage in pre-sales calls as needed with potential customers• Review, define, update interview process(es)• Manage team on-call rotations• Define and assist in performing regular maintenance and upkeep of tooling and internal cloud infrastructure items• Constantly learning new technologies

Primary escalation point for Level 2 NOCCreated processes and documentation for new alerts on Windows, VMWare, Linux, Networking, and other technology stacks for NOC Level 1 and 2Automated tasks with Powershell and PowerCLI, PythonRooted out tasks for automation to drive and improve efficientyFront line support for layer 2 and 3 networking issues with VLANS, EIGRP, OSPF, BGPWorked on DFS/DirectAccess IssuesPerformed monthly maintenance for customers on HP OA, HP Firmware, VMWare Upgrades/Updates, Cisco UCS

Worked with new MSP client to transition services to Taossurveyed new environments, documented technologies and learned about them to make fit for front line and engineering support consumptionWrite runbooks, SOPs, from scratch or templates to make processes repeatable

In addition to all previously mentioned NOC Administrator duties:Ran critical incident management bridges. This included creating the process for customers.Handled Client Engagement where soft skills were requiredWorked with customers directly on projects, from start to end, by overseeing Taos personnel as well as having technical deliverables on the project.

Level1/2 Operations Center Support. Responded to monitoring alerts from multiple monitoring systems, system maintenance (Weekly Server restarts, Tape Rotations, IOS Upgrades on Network Hardware, Patching, etc).Managed and maintained VMWare 5.x and 6.x environments. Create/deploy machines from template, create/edit templates, datastore retention/management, vm migration, work with vmware support on complex issues.

Netbackup Administration, Tape Rotations, Worked with Iron Mountain, Data Restores

Advanced helpdesk issues in a large corporate Active Directory environment. Issues included but not limited to: Roaming profile isssues, file/folder permissions, troubleshooting all software, account issues requiring ADSI intervention to address properly.