Julian Cruz Alves Email & Phone Number

Nantes, Pays De La Loire, France

Lengow is an e-commerce automation solution that helps brands and retailers improve their performance, automate their business processes and grow their presence online.At Lengow, my missions are:- Managing a multicultural team of 6 nationalities working to provide excellent service to our customers and help them to use the Lengow platform.- Implementing new processes to simplify day to day operations.- Organizing and optimizing the activity.- Sharing values of collaboration, team spirit, problem-solving and empathy.

Lisbonne, Portugal

Google project at Cognizant.Reviewing and auditing customer service cases and managing a team of agents to ensure high quality performance for the project. Creating action plans to improve and maintain service quality.

Lisbonne, Portugal

Google project at Cognizant.Providing high quality support for paying customers through email, chat, and phone in a time effective manner.

Nantes, Pays De La Loire, France

- Helping customers to use the Lengow software and connect with different channels (Google Shopping, Amazon, Ebay, Mirakl...)- Analysis and problem solving (product feed, orders management)- Onboarding and Training of new clients- Premium and International accounts management- Setting of product feed according to each channel requirement (Marketplaces, Shopbots)- Magento and Prestashop Back-Office settingFR:- Gestion de l'activité, aide et accompagnement des marchands à l'utilisation de Lengow- Analyse et résolution d'incidents (flux produits, commandes)- Onboarding et formation des clients à l'utilisation de la solution Lengow- Gestion des clients Premium et Internationaux (Espagne, Portugal, UK)- Paramétrage de flux produits selon les spécificités des diffuseurs (Marketplaces, Shopbots...)- Paramétrage de back-office Magento et Prestashop

Master, Commerce International - Lea Anglais & Espagnol

Marketing, International Business, Logistics, Communication, Project Management, Languages (English & Spanish). Marketing, Commerce.

Licence, Langues Etrangères Appliquées

Languages (English & Spanish), Marketing, Economy, Accounting, Law, Management, Communication, IT. Langues (Anglais & Espagnol).

Bts, Productique Bois Et Ameublement

Industrialisation et Technologie, Organisation et Gestion de la Production, Contrôle Qualité