Carlos Arboleda Email & Phone Number

Ontario, Canada

Mississauga, Ontario, Canada

* Leading and oversee the implementation and management of Intune environments for a diverse client base, ensuring effective device and application management.* Developing and maintaining comprehensive Intune deployment strategies, including policies, profiles, and compliance settings, to meet client requirements and industry best practices.* Conducting thorough assessments of client infrastructure and business needs to design customized Intune solutions, resulting in increased efficiency and enhanced security.* Collaborating with cross-functional teams, including IT administrators, security teams, and end-users, to gather requirements and provide expert guidance on Intune capabilities and functionality.* Configuring and troubleshooting Intune components, such as enrollment, conditional access policies, application deployments, and device compliance, to resolve technical issues promptly.* Implement and enforce Intune security policies.* Monitor Intune environments and proactively identify potential risks or vulnerabilities, taking appropriate actions to mitigate them and maintain system stability.* Conducting regular training sessions for IT staff and end-users to promote effective utilization of Intune features, driving productivity and user satisfaction.* Collaborating with third-party vendors to evaluate and integrate new technologies, enhancing Intune functionality and expanding service offerings.* Staying up-to-date with the latest Intune and mobile device management trends, attending industry conferences and participating in relevant training programs.

Toronto, Canada Area

Toronto, Canada Area

• Created and improved documentation for end user support as well as client usage.• Develop and manage project pans while providing status updates to management and stakeholders.• Actively monitor and report on performance to Service Desk Management.• Queue management to ensure all work is equally distributed as well as calls are meeting SLA.• Served as the single point of contact for project scheduling and changes.• Maintained a high level of customer satisfaction by clarifying customer needs and ensuring that whey were met in a timely manner.• Assist Service Desk Manager with hiring, dismissing and or discipline.• Asset Management and Inventory control.

Toronto Pearson Airport

• Imaging Desktops, Laptops, Hand Held Devices with MS mobile OS• Support of nonstandard equipment (Boardroom Audio Visual, KVM, Acitvu Video Wall)• Perform project related activities for new IT Service Solutions• Technical escalation point for Service Desk• First point of contact for any Senior Management Escalations• Interface with various clients including Senior Management• Interface with internal Support Teams as well as external Vendors• Kept in constant touch with vendors to resolve problems as quickly and efficiently as possible.• Provided computer system support for both staff and customers.• Ran regular checks, tests, and tracking procedures to prevent or identify problems.• Installed or advised installation of upgrades to prevent malfunctioning.

Toronto, Canada Area

• Imaging Desktops, Laptops, Hand Held Devices with MS mobile OS• Support of non standard equipment (Boardroom Audio Visual, KVM, Acitvu Video Wall)• Perform project related activities for IMACs• Perform project related activities for new IT Service Solutions• Technical escalation point for Service Desk• First point of contact for any Senior Management Escalations• Interface with various clients including Senior Management• Interface with internal Support Teams as well as external Vendors

Education record

Information Technology