Carlos A. Email and Phone Number

Vision33, a leading SAP gold channel partner and member of the Group zed (www.gzed.com) family of companies, acquired Encaptis Business Solutions to deliver the SAP Business One application throughout North America. The IT Services department provides outsourced IT services to both SAP and non-SAP customers

Sell IT solutions, systems and services marketed by TLD to corporate, professional and business clients.Offer top-level professional and timely support to all TLD clients.Coordinate with the technical and consulting services divisions of TLD to ensure timely delivery of technical support and services to your clients.Administer and maintain assigned and existing accounts. At all times maintain professional, consistent and regular contact with your entire client base, in accordance with the requirements of both the client and TLD.Be available as required to attend and participate in seminars, trade shows and other non-traditional selling opportunities identified or developed by TLD from time to time.Be available for out-of-town traveling to meet or provide support and services to clients or participate in marketing activities.Work consistently to develop new clients. This includes assisting to identify and select net new clients and Account Manager and System Engineer joint and in person meetings with clients.Be responsible for and maintain well organized client files, weekly sales reports, and other job related reports and communications which may include weekly updates and conferences and use of customer relationship management tools.

Act as a direct communication link between Store Management and Computer Sales staff generally 10-15 employees.Help motivate Computer sales team to meet and exceed company sales projections and or budgets.Act in a professional manner as a member of management reflecting sound employee relations principles, maintaining a positive attitude towards the Company. Take pro-active measures on all matters that may have a detrimental effect on the operation of the company or on attitudes of employees.Schedule all staff hours, ensure employee reviews are completed on time and in a fair fashion with due regard for staff.With consultation with Human Resource department deal with all staffing counseling, and termination documentation.Manage Department Budges including Sales, Inventory, and Payroll BudgetsControl inventory levels to assigned core stock amounts or keep within reasonable and prudent amounts as compared to benchmark targets set out in monthly budget..Day to day operations of the Department, ensure prompt and efficient customer service is being given.Contribute to the development, and training of staff, and communicate opportunities.Understand and maintain the "superior Shopping Experience", concept.Ensure all needs of the customer are met regarding questions or concerns. Handle all service issues in a positive and timely fashion.Responsible for merchandising department, including ordering from direct vendors or our own warehouse.Respond to Head Office requests in a timely fashion.Attend business unit meetings including any conferences initiated by Head Office or Vendors.Seek opportunities to grow business within local market, work in conjunction with Head Office to develop business initiatives to build new business relationships.

Company Spokes Person Assisting the Marketing department with media appearances, when requested.Doing live Interviews both with print and video media at the request of our media department.Following the direction of media relations personnel.Answering questions on the spot pertaining to the topic being discussed without rehearsal or prompts.Implementing our media relation goal, both in print and live media. GET CONNECTED RADIO SHOW March 2006 - 2008; A local Computer show hosted on the radio CKNW 98 AM.Answer questions posed by radio listeners calling in to the open line.Deal with and answer all questions posed on the open line without any type of rehearsal, all calls are live, and un-prompted.Do guest appearances when needed, such as on The Get Connected TV Show.Represent London Drugs who is the sponsor of the show, in a professional manner at all times.Promote the London Drugs name and brands through tout the show, when the opportunity presents itself.

Take charge of store operations in absence of senior management.Employee relation programs; including interviewing, training, supervision.Employee discipline, performance appraisals and scheduling hours of work.Assertively direct the activities of employees with the intention of maximum productivity. Maintain a work environment where teamwork and being a team player, is enforced. Stocking of shelves, ordering, direct from manufactures, customer inquiries and product knowledge.

Proving every customer walking through our doors the best customer service possible.Efficiently operated IBM 4680 cash terminal.Cashier skills and cash management.Answered customer inquiries.Set up displays.Ordered stock.Worked in shipping and receiving.

Responsible for the day to day operations of site being supervised.Maintaining an excellent relationship between the client and our company.Hiring, training, and supervising staff.Coordinating employee work schedules.Facilitate communication by organizing and leading staff meetings.Securing a movie studio site of some 16 acres and devising a game plan to keep it secure as well as everyone coming on to it 20- 500 people.Maintain a work environment where teamwork and being a team player, is enforced. Maintain accurate and detailed reports on daily activities and occurrences.Deal with any maintenance or safety regulations.

Restaurant Management of two locationsDay to day operations of restaurant business.Cashier skills and cash managementPreparing food table side ( French service);ordering stock and supplies working within a budgetOrganizing staff meetings, hiring, training, and supervising staffBalancing daily cash and making bank deposits;Operation of power jack and forkliftWorked in shipping and receiving