SUMMARY: Ensure client satisfaction by managing client expectations. Develop and implement strategies for identifying and facilitating client development opportunities.• Serves as a point of accountability for all aspects of the project • Maintains routine communications with the project director concerning all aspects of the project • Identifies and helps determine the resources, needed on potential projects: • Supports the development of proposals by providing estimates for support activities • Develops a detailed schedule for the project • Directs and controls all activities to meet/control customer expectations and meet budgeted financial objectives tied to the project: • Recommends to the project director any staffing changes appropriate for contract needs • Coordinates recruits, and directs the staff assigned to the project • As appropriate, interfaces with subcontractors and consultants to ensure that adequate staffing is available to meet customer needs • Resolves problems using experience, knowledge, and input from the project director • Reviews and verifies the project log • Coaches, counsels, and mentors project team members • Conducts internal project review meetings and acts as the project information source • Performs the final GP review of deliverables • Monitors project deliverables to ensure that quality is maintained • Serves as the primary client interface for the project schedule, budget, and scope • Maintains a positive working environment for all aspects of the project • Coordinates project team meetings (or teleconferences) • Provides process improvement recommendations to the project director • Strives to identify additional work with the client • Communicates with the project director for staffing transition to the next project assignment

SUMMARY: Plan and execute meetings/events by performing the following duties:• Work directly with customers, serving as the initial point of contact, to obtain necessary information for the planning of an event.• Manage aspects of assigned events including site selection, hotel contract, food and beverage menus, air and ground transportation, agenda development and review, registrations, on-site supervision of event, and budgeting.• Assist with the operation and on-site management with hotels, conference centers and other vendors and suppliers.• Review all meeting invoices/accounts payable and forward for appropriate signature and payment. Ensure timely processing.• Enter pertinent data on all meetings into event planning tracking systems as (e.g. meeting statistics and invoices).• Compile monthly and quarterly reports on group activities (e.g. meeting statistics and activity reports).• Manage working relationships with external vendors assisting in the administration of various events.• Negotiate and/or review contracts and meeting packages.• Maintain confidentiality related to the people and contents of the event.

SUMMARY: Develops site service solutions while coordinating schedules and manpower to ensure expected service delivery. Acting as POC in fielding calls to identify practical daily solutions for customer requirements, equipement delivery and set up, facility housekeeping, maintenance. • Working in conjunction with Meeting & Event Planners and Fire Marshall, as well as internal and external vendors. To manage the scheduling and coordinating of staff daily activities for all large events for the Pfizer Groton Campus on and off site. Establishing time frames for the set up team, identifying, seating arrangement, i.e. classroom style, theater style, U-shape, stage arrangement, poster placement, signage coordination for crowd control, coordinating time lines with other vendors to insure customer satisfaction. • Scheduling Projects and assigning work orders for all housekeeping, conference rooms' maintenance, and major events, carpeting/floor cleaning, project cleaning. Assign work for day of evening shift depending on the scope of work. Disseminate work orders to the Managers and or Team Leader with a brief meeting to confirm work order time frames and staffing issues. Working closely with other departments, i.e. space planning and move management.• Coordinate equipment and set ups according to the scheduled time frame and reset of the items to insure customers needs are fulfilled for items such as: LCD projectors, standard projector, lectern, flipcharts, marker, projector screen, etc. Handling over one thousand request monthly. Process monthly reports to Director and Pfizer contact.