Manny Cabrera Email & Phone Number

New York, Ny, Us

San Francisco, California, Us

▪ Assisted with the migration of over 300 health coaches from Chromebooks to MacBooks, involving detailedproject planning and technical expertise, tailoring JAMF Configuration Profiles to incoming users based onWorkday attributes.▪ Managed Okta, including setting up new integrations with applications and developing Okta Workflows toupkeep data hygiene standards and automate time consuming processes.▪ Helped streamline IT operations by identifying and automating FreshService processes for efficient ticketresolution. Also implementing weekly software license audits to optimize spending and resource allocation.▪ Contributed to team-wide data hygiene efforts, ensuring accuracy and efficiency across IT infrastructure.

Miami, Florida, Us

-Maintained close working relationship with Information Security and DevOps teams. Owned Anaplan’s IdP (Okta) and led the effort to add all internal tools into IDP, including new SAAS application and directory integrations to fit company needs. Automated the process of importing of data from HRIS (Workday) to create company organizational groups for role-based access control (RBAC) and application assignments.-Built out ServiceNow modules for internal ticket tracking, metrics reporting, and software asset management. Created processes for incident management and conducted internal team training.-Managed high profile vendor relationships globally. (Hardware, software, service providers, etc.)-Developed and maintained knowledge base for IT policies and tutorials while identifying opportunities for new articles.-Generated reports and presented to leadership around team productivity, data hygiene, SAAS tool usage. Created and maintained high level metrics dashboards for upper management use.-Managed all company-wide IT communications based on internal metrics and reports.-Primary asset manager - Designed and implemented asset lifecycle management from purchasing to employee offboarding. Created processes with automated notifications around device compliance.-Provided white glove technical support for C-suite staff, and remote desktop support for users worldwide while enforcing device compliance as needed. Handled escalations from junior support engineers.-Managed all IT operations for building out remote offices, including ordering hardware, evaluating and managing vendors, and configuring building equipment.-Reviewed contracts and license renewals annually, using projected headcounts, to drive decisions and renegotiate contracts as needed.-Maintained IT data standards and participated in SOC 2, ISO 27001, & GDPR audits.

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Core job responsibilities include thesetup and troubleshooting of Windows and Mac computers for clients. Designated to set up several displays to showcase Smart Home technology across the nation; also set to help with projects across the Best Buy corporate campus.

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Worked on top ranking remote support team nationwide. Participated in several pilotprograms for Geek Squad. Responsible for the remote setup of client’s computers andsoftware across the country, repairing about 14 computers a day.

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Performed diagnostics and repairs on client devices, including Macbooks and iPhones, Windows and ChromeOS based laptops, and Android phones. Replaced / updated damaged parts on client’s devices when requested. Ran classes to educate and demonstrate the basics of new released software including, but not limited to, Windows 10, 8/8.1, iOS 8, OSX 10.10 (Yosemite), Android 5.0 (Lollipop).

Computer And Information Sciences, General

High School Diplmoa, Cartooning And Animation