Charene A. Email & Phone Number

Chicago, Illinois, US

• Formally Cotton&Company Aid in support of our Department of Defense (DoD) audit efforts
• Assist with various aspects of project management.
• Manage onboarding and compliance with contractual requirements, including security requirements.
• Conduct training sessions.
• Manage timelines and deliverables.
• Coordinate travel, logistics, and onsite meetings and training sessions.

Seattle, WA, US

• Actively train new baristas about role and responsibilities
• Organize individual customer information, maintaining an atmosphere of precision, productivity and attention to detail.
• Engage with customers by responding to customer needs with clear and pleasant communication and feedback, interacting with 50-70 customers per hour.
• Follow store operating policy and standards, including providing quality beverages and food products, cash handling, and store safety and security.
• Opening the store, taking inventory of products to be prepared for each day.

Herndon, Virginia, US

• Prepared and delivered quotes to government agencies via GWACS (GSA, SEWP, CIO-CS) tracking through Access databases and the Dynamics NAV application.
• Processed NDAs, TAs, Reseller and Partner Agreements for different SIs we teamed with for awarded government contracts.
• Processed Purchase Orders, MODs, SAFs, and credit card orders from government POCs buying software and support.
• Steller customer service creating deals and orders with vendors and government entities during busy season (beginning of government fiscal year).
• Creation and addition of parts on SEWP and GSA schedules.
• Adhered to compliance with the FAR and DFAR.

Springfield, Virginia, US

• Promoted within three weeks of start date from administrative assistant to Junior Property Management Liaison
• Created proposals for contracts of projects and monitor the records of million-dollar accounts.
• Provided stellar customer service to property managers by scheduling appointment repairs and provided contracts for repair requests, expert experience in Salesforce
• Managed and maintained confidential information pertaining to property sales daily.
• Scheduled maintenance requests directed inspectors to job locations and discussed their findings to write proposals for repair requests.
• Informed the property managers daily on updates for each job.

Atlanta, GA, US

• Promoted from team member to assistant store manager, while smoothly running store without permanent manager until store’s closure.
• Developed extensive first-hand knowledge on hiring process, managing money, making large deposits of money, answering correspondence via phone or email, and managing two or more people at one time.
• Top salesman consistently monthly and quarterly, encouraging team to reach high annual goals.

Effingham, IL, US

• Provided support as an administrative assistant which included insurance verification, treatment planning, appointment scheduling, managing multiple phonelines, and maintaining the productivity of the practice.
• Built customer rapport with all patients aimed at streamlining direct office services, continually building practice’s patient base.
• Expert knowledge in Dentrix

Washington, DC, US

• Performed clerical work.
• Increased my understanding the EPA and its role in protecting the environment and the regulation of government policy.
• Processed environmental data for senior staffing officials.