Enrique Cadalso Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Consolidated two Confluence instances for an American operator of global financial exchanges and clearing houses, migrating the instances from AWS into a third instance on-premises. Performed upgrades to unify the.
• Upgraded a clustered Data Center Confluence instance for a biotechnology company that manufactures synthetic DNA, using Linux and Postgres.
• Upgraded Jira instance for a housing company based on Alaska using Linux and MSSQL database.
• Resolved stability problems of a Jira Data Center instance for a financial services company headquartered in Pennsylvania, performing usage reviews to detect causes of high CPU utilization that were causing downtime.

Toronto, Canada Area

• Provided strategic direction for the business information systems, identifying, and recommending new technologies, managing the IT team, and approving the use of hardware and software services, delivering business.
• Acted as the Chief Information Security Officer, providing cybersecurity protection, overseeing technology governance and policies, and participating in the upgrades required by Atlassian Security Advisories.
• Built and maintained the infrastructure for the company hosting business, developing deployment tools, backup, alerting, and monitoring procedures, using Ubuntu, shell scripts, and ansible, on Digital Ocean, AWS, and.
• Developed the Marketplace Analytic Research Service (MARS), a company product providing historical add-on information from the Atlassian Marketplace, using Jira, Python, Java, and Groovy.
• Migrated Jira and Confluence with 150k users for a global investment advisor at the vanguard of financial institutions, from on-premises server instances, with Oracle to Data Center on AWS with PostgreSQL, developing.
• Migrated Jira, Confluence, and Bitbucket instances from Windows to Linux and from Server to Data Center, in the client infrastructure for a major Canadian bank. Deployed a Jira Service Desk instance as a Lotus Notes.

Toronto

• Administered JIRA and Confluence instances for more than 1000 users in Canada, US, UK and Australia, and more than 100 projects and spaces, integrated with multiple Active Directories, Stash/Bitbucket and Bamboo.
• Implemented a Release Management solution in JIRA to support the development process of PokerStars software, using JIRA workflows, JIRA Java APIs and groovy scripts with the Script Runner plugin.
• Implemented the coordination of multiple development teams and PMOs, automating the management and distribution across release cycles of multiple estimates and capacities, using JIRA issues to define business items.
• Implemented solution to allow both the development and the planning process in the same JIRA issue, using parallel overlapping workflows with points of contact, conditions and automation between each other.
• Customized JIRA interface using jQuery to disable JIRA features globally, per projects or user roles.
• Developed two JIRA plugins for custom reporting and administration of implemented solutions.

Burlington, ON.

Support, maintenance and development of the backend database structure. Front end user interface, automation, report design & development. Level 1 & 2 Helpdesk user assistance and support. Network monitoring & support. User permissions management. New systems development. Participation in continuous quality improvement and project assignments.

Toronto, Canada Area

• Provided IT consulting services to Canada, UK and US companies, installing, configuring, customizing and migrating Atlassian Confluence, JIRA, TWiki and Foswiki web sites, with Apache, Tomcat and IIS web servers.
• Administered Blended Perspectives JIRA and Confluence websites, creating and maintaining dashboards, projects, spaces, permissions, plugins, JIRA Agile Scrum and Kanban boards, backlogs and sprints. Implemented more.
• Installed and upgraded more than 10 JIRA and Confluence clients' companies websites, integrating them using application links, with other authentication system as Active Directory and Crowd and with code repositories.
• Completed Atlassian Dragon Quest integration test installing an Atlassian development suite, including JIRA, JIRA Agile, Confluence, Team Calendars, FishEye, Crucible, Bamboo and other gadgets.
• Developed 28 Chef cookbooks for automated deployment of Confluence and JIRA for Blended Perspectives infrastructure and and client’s websites, including deployment and configuration with Chef, centralized log.
• Developed tool to automate the deployment of new Confluence and JIRA websites, including the provisioning of the VM, the DNS registration and the Atlassian application installation using Digital Ocean API, DNSimple.

Netpulse, Markham, ON, Canada

• Assisted customers resolving diverse hardware and software issues by phone and email, using English and Spanish.
• Performed network troubleshooting, port forwarding and firewall configuration on customer’s routers using remote access to customer’s computers in residential and corporate environments.
• Ensured quick resolution of user concerns and escalated more complicated support issues to senior helpdesk representatives.
• Experience of high call volume, logging and identifying requirements with Livetime ticketing software.

Toronto, Canada Area

• Performed hardware and software quality control on laptop systems and peripherals, executing test and running diagnostic software to evaluate performance and detail problems, retrieving and updating working information.
• Acquired working Canadian experience with exposure to business practices and workplace environments, receiving training in topics as Health and Safety procedures and Information Security.
• Selected and trained to assume supervisor functions in the absence of the supervisor.

Santa Clara, Cuba

• Changed the corporate culture in the use of web based tools for internal business process establishing the use of TWiki as a nationwide collaboration platform in the corporate portal with 1000 registered users in 14.
• Worked as webmaster of the corporate portal in charge of the collaborative area, performing also the Linux servers installation and administration tasks, providing technical assistance by phone, mail and chat to IT.
• Developed a web application for Customer Order Tracking using TWiki to enable coordination of 14 nationwide teams with 47 members in charge of tourism industry clients.
• Installed and administered an eLearning solution using Moodle on a LAMP solution.
• Installed and administered a virtual library based on Greenstone using Debian, Apache and Java.
• Pioneered the use of virtualization in the corporation virtualizing Linux servers using VMware.

Santa Clara, Cuba

• Administered the networks and information systems in a mixed Windows and Linux environment of a Windows domain with multiple servers, Domain Controllers, MSSQL, MySQL, Exchange, Linux, Ardence Thin Client servers.
• Administered Active Directory, designing AD topology and troubleshooting subdomains replication.
• Administered databases operation, backup and replication using MSSQL, MS Access and MySQL.
• Implemented a Terminal Server solution to use corporate legacy applications from remote locations.
• Designed and implemented a thin client’s solution using 25 Intel thin clients and 2 Ardence servers to optimize hardware resources and reduce company expenses.
• Managed crisis situation reversing critical conditions at arrival, restoring the quality of IT services.

Santa Clara, Cuba

• Administered the network and systems in a Windows domain providing desktop user support and email, internet, printer and file sharing services.
• Participated in the IT budget, determining requirements for equipment and software.
• Participated in installation of the LAN, planning, designing and installing routers, switches and cables.
• Web development of tourism promotion web sites using Dreamweaver and IIS.

Santa Clara, Cuba

• Installed and administered the IT systems. Participated in the preparation of the IT budget. Collected, processed and provided the statistical information related to tourism activities. Assisted management in decision.

Master, Business It, Master On Business It

Professors from: Faculty of Mathematics, Physics and Computer Sciences of Central University of Las Villas. Santa Clara, Cuba. Faculty of.

Beng, Automatic Control