Cael Laplante Email & Phone Number

Verona, Wisconsin, United States

Managing patent experience app portfolios for 3-4 customers; communicating regularly with customer operations to promote optimal use of Epic software. Overseeing the implementation of new project roll-outs; ensuring each customer has dedicated time and resources to meet scope of project. Performing root-cause analysis on customer issues; solving issues in a quick manner to ensure client meets uptime goal. Working with management to prioritize customer needs. Interpreting and writing code;… Show more Managing patent experience app portfolios for 3-4 customers; communicating regularly with customer operations to promote optimal use of Epic software. Overseeing the implementation of new project roll-outs; ensuring each customer has dedicated time and resources to meet scope of project. Performing root-cause analysis on customer issues; solving issues in a quick manner to ensure client meets uptime goal. Working with management to prioritize customer needs. Interpreting and writing code; collaborating with software programmers in troubleshooting. Leading internal projects to increase team productivity and maintain infrastructure; including identifying and leading a high profile project that impacted entire department. Conducting training of new staff in both system focused and outward facing procedures. Show less

Maplewood, Minnesota, United States

Helped researchers in the abrasives division gather and analyze data in Excel on experimental materials. Presented conclusions drawn from data for use in further development or customer service. Solved unforeseen issues arising from machine or material limitations to gather relevant data.

Maplewood, Minnesota, United States

Helped researchers in the fuel cells division gather and analyze data in Excel on experimental materials. Presented conclusions drawn from data for use in further development or customer service. Solved unforeseen issues arising from machine or material limitations to gather relevant data. Became proficient at operating fuel cell stacks and scanning electron micrscopes.