Oversee all aspects of network automation and call center systems. Design, develop and troubleshoot tools for automated network administration, monitoring, configuration and support in both virtual and physical environments. Manage and ensure 100% accountability for network-asset inventory. Trained employees on various technologies. • Played key role in enhancing network service availability by developing and implementing leading-edge automated systems and vehicle tracking, dispatching and surveillance systems. • Successfully completed multiple wide-scope network-automation projects including consolidation of two domains following building closure and full revamp of domains to integrate CCSWT with South West Area Regional Transit systems.

Scope of Technologies: Dell PowerEdge Servers, Windows Server 2003, SQL, OracleCharged with a breadth of technical and operational leadership functions including accountability for administering enterprise network, leading software-implementation projects and managing quality. Held additional accountability for recruiting, assembling and leading multidisciplinary teams as Human Resources Manager at Uvalde plant site. Coordinated administration, support and troubleshooting of Nortel Meridian telephone system. • Orchestrated planning and execution of several major software procurement / implementation projects that resulted in significant enhancement of production processes.• Played key role in driving substantial minimization of cutting defects, as well as improvements in process control and optimization. • Conducted hiring interviews, liaison with corporate HR team.

Scope of Technologies: Novell, Tivoli Remote Control, Citrix MetaFrame ISAProvided advanced support and troubleshooting of sophisticated software systems. Administered and supported enterprise-wide network infrastructure. Coordinated remote desktop administration for all software issues. Created, monitored and updated user accounts. Delivered thin client support via Citrix MetaFrame ISA client software. • Consistently maintained first-call work-order resolution rate of 95%+. • Demonstrated track record of rapidly isolating and resolving root source of complex technical issues.

Scope of Technologies: Turn-Key Host Digital Terminals, Access Node, Universal Edge 9000, Access Node Express, DMS 100, 250 DTEI and SPME, OPTera 3300, 3400, 3500 over DS1, DS3, OC-3, OC-12, OC-48 via ATM, Frame Relay, TCP/IP.Recruited to lead full life cycle of major project entailing installation and configuration of multiple Nortel-based network systems and peripherals. Oversaw all aspects of project, from scope / schedule development, to cost analysis, to final delivery. Supervised and mentored team of world-class contractors. Liaised closely with senior management and engineers throughout project. Interfaced with vendors to procure project resources. • Delivered expert consulting in formulating and presenting on design considerations for future expansion initiatives.

responsible for leading the integration and deployment effort of 1000+ PCs and 300 laptops in a federal government installation. This project included: End user support, data migration, custom load-set development, network client configuration, and peripheral integration. Track and maintain warranty parts replacement, and maintain Asset Management DatabaseNT4 Server installation, configuration and maintenance.