Strategic Sales | Product Solutions | Program Management | Product Marketing

• Direct management and leadership responsibility for all Product Managers, Product Owners across multiple SCRUM teams, and Corporate Training team. • Developed analytics-oriented product vision with robust production analytics visibility intended to increase access to real time data, add improvements to SaaS UX, reduce time wasted on effort developing ad-hoc reports, increase security of distributed information through self-service, and improve on-demand production data access improving turn-around time and CSAT. • Successfully aligned executive team around analytics business case for greater focus on extracting value of member data. Lead the vendor selection, procurement process, onboarding, and integration of Qlik Embedded BI software and formation of new Data & Analytics department.• Ran pilot A/B testing experimental member engagement projects measuring impact of modified digital and print content and messaging across multiple member cohorts intended to determine which content best influenced members adoption of digital offerings. Analytics were developed and shared with the health plan showing results.• Developed Minimum Viable Product (MVP) for Enhanced ID Card and Enhanced EOB products integrated with member engagement features helping to differentiate product offering in the market vs competitors. Product forecasted a strong ROI model, a significant revenue boost, and strong customer demand and value prop.

• Owned product roadmap of 14 healthcare communication products as well as driving future product vision for leveraging existing healthcare communication products increase member engagement and drive adoption of digital offerings, wellness programs, and telehealth both organically and through strategic partnerships. • Managed internal priority project governance process for product portfolio. Balanced the alignment of product vision, needs of the business, and client demands from ideation through to Scrum team(s)backlog and dev. Managed ongoing prioritizations based on business condition changes and regulatory market changes. • Key contributor in company Agile transformation initiatives converting PDLC/ SDLC from Waterfall to SCRUM. • Created and launched companies first Client Advisory Board (CAB) drawing together strategic client executives to inform the future product roadmap direction.• Drove prioritization, vision, and oversaw development of standardized SaaS based toolset intended to decrease bespoke app development, decrease reliance on tribal knowledge of customized client apps, reduce the request-to-delivery lead times for common application software maintenance requests, and dramatically streamline and cut application release cycle time to value. • Managed platform UI/UX overhaul intended to modernize a dated SaaS UI. BETA testing improved existing platform document design cycle time for internal users by 30-50%.

• Owned creation of Tangoe’s Cloud Expense Management new product offering designed to manage Software as a Service (SaaS) license and public cloud (AWS, Azure, GCP) expenses from ideation through product launch. • Defined Product Roadmap by conducting cloud market research and testing product hypothesis with strategic clients. Performed competitive market research to differentiate offering in market. Identified revenue goals, market size, product KPIs and SLA measurements for G2M plan.• Wrote initial use cases and user stories for vision statement and project charter and collaborated with domestic and offshore agile teams to develop MVP product platform features. • Ran successful Proof Of Concept and BETA leading to first sale and first Cloud Expense Management client (Fortune 50 company). This solution solved the clients challenge of being unable to allocate cost of Slack SaaS licenses to consuming BUs, as well as provide a future method to charge internal IT fee to cover cost of license management. Client co-wrote and co-presented Business Case Study at annual user conference promoting the value of the solution. Presented CEM Product concepts to thousands of client attendees live at annual Tangoe LIVE user conference.

• Managed a team of 20 Project Managers and BA’s as direct reports in 5 countries. Managed TEM Implementation Projects pipeline globally and averaged delivery of 50 – 80 projects completed per year. • Developed industry leading, standardized, project implementation methodology, standard project plan, project monitoring processes and formal closeout process scaling company ability to clear project backlogs created during high growth sales periods. • Managed strategic client relationships and managed client’s executive stakeholder project status reporting, risks and risk mitigation strategies, and successful resolution of project escalations.• Served as implementation project lead chartered to define and launch a multi-year, multi-million-dollar budget organic build of Tangoe’s newest SaaS platform integrating +15 legacy TEM platforms to one single TEM platform. • Led new product pilots and skunkworks programs to test and validate product ideation in real client use cases. New products solutions were derived from these incubator projects generating future revenue and expanding the product portfolio.

• Led implementation projects in parallel for multiple Fortune 2000 clients. Delivered projects on time and under budget. Ran all client kick off meetings with Executive and Client Project Teams, conducted project status meetings, developed and managed project charter and project schedule in MS Project, managed project risks, issues, actions, activities, resources, and project documentation through project completion for client go-live and transition to steady state operations team. Designed and wrote financial system integration technical requirements, configured software modules, and structured all client data for DB. Conducted User Acceptance Testing and Delivered Client and Stakeholder application training. Project Close Out and Archive.

• Led professional services consulting engagements for Fortune 2000 client base. Projects achieved 20-40% telecommunications cost savings through renegotiation of vendor contracts, bill audits, and vendor credit recoveries.

Achieved software and services sales goals above assigned quota in small (5 employees) start-up company environment. Sold company vision of TEM pre-market space definition.

Responsible for assigned customer account service, technical network solution sales support, telecommunications data and voice migrations to CLEC network.

Managing relationship and ordering inventory for distributor accounts, product technical support, industry trade show representation

Management of america's largest public racing facility, race course construction and maintenance, and special events.