- Conducted thorough testing of software and applications to identify and report defects/bugs.- Executed manual testing procedures to ensure the quality and functionality of software applications.

- Managed front desk operations, handling phone calls, emails, and inquiries daily with consistently positive feedback.- Proficiently managed and oversaw administrative tasks, ensuring the seamless daily operation of the school, including client interactions, invoicing, and payment collection.- Processed food bank appointments for students daily, ensuring prompt and efficient assistance.- Scheduled and tracked records of students borrowing game consoles, board games, and games, serving an average of 50 students daily, ensuring accurate inventory management and availability.- Tracked daily deliveries and stocked inventory, ensuring timely replenishment and availability of supplies and equipment for both events and student use.- Monitored inventory levels and conducted regular audits, optimizing stock levels to meet demand and minimize shortages.- Provided comprehensive assistance on SSF services, events, and policies.- Collaborated with vendors and coordinated logistics for events, ensuring smooth execution and successful outcomes.- Managed transactions such as invoices and payments using a POS system for student transactions, and tracked and recorded invoices from vendors.

- Provided expert guidance as the Subject Matter Expert (SME) in Oracle Policy Modeling, optimizing rule-based decision-making processes within web development projects.- Utilized Agile methodologies within the development team, participating in daily stand-ups, sprint planning, and retrospectives to ensure project alignment with client requirements and timely delivery of milestones.- Developed and maintained 1,000+ XML files for SQL execution, enhancing database operations and improving data integrity.- Conducted comprehensive testing of web applications using Java, SQL, AEM, and web development programming languages.- Identified and resolved defects daily, and writing test scripts for efficient debugging and resolution.- Provided hands-on knowledge training and mentorship to new hires, facilitating their integration into the development team and guiding them in their tasks.- Collaborated closely with cross-functional teams to gather requirements, design solutions, and implement best practices, leveraging OPM expertise to drive innovative and effective solutions.

- Delivered compelling sales presentations, resulting in new client acquisitions.- Managed client inquiries, quotations, and purchase orders with precision, maintaining a high contract fulfillment rate.- Provided accurate sales forecasts and identified upselling opportunities, leading to increased upselling success.- Advised clients on product purchases and promoted additional products to meet their needs, fostering strong client relationships.- Scheduled and confirmed client appointments efficiently, optimizing time management and resource utilization.- Successfully managed sales contracts, ensuring compliance and client satisfaction throughout the sales process.- Maintained strong relationships with existing clients, ensuring repeat business and loyalty, particularly for consumable products with monthly or quarterly purchase cycles.- Managed client invoices, payments, and bank deposits, ensuring accuracy and adherence to client agreements.

- Reported directly to the Quality Assurance Assistance Manager.- Investigated and resolved complaints on existing products promptly.- Assessed processes and implemented continuous improvement measures.- Reviewed and revised quality policies and plans, conducting facility audits to ensure compliance.- Inspected finished products for quality assurance.- Implemented solutions to reduce defects and defective products as per requirements.