Caesar Eriksson Email & Phone Number

Malmo, Skåne County, Sweden

As an associate producer for Game Intelligence for Star Wars Outlaws at Massive Entertainment (Ubisoft) I am in charge of production and operation of game analytics, data science, telemetry implementation and user research.I am in charge of a team of 11 members (user researchers, game analysts, data scientists & programmers) and manage their workload and.

Amsterdam, North Holland, Netherlands

As an associate producer I was responsible for the project of Skyforge as a whole, running the live opreations and working together with the Game Masters and developers to execute regular game updates, sales content and monetization activities.I was in charge of setting up the product plan and strategy for updates, events and sales, defning and tracking.

Amsterdam, North Holland, Netherlands

As a game master I was responsible for the live operations of the live game Skyforge. I was handling all the deployment of all new updates and patches, pushing the builds through the build engineering systems in collaboration with the MY.GAMES development team, conducting maintenance on the live servers.I was also handling the incoming issues from both.

Berlin, Germany

Built the processes and policies while starting the new S4 League team after the migration from Prosieben in July 2014.Leading 5 junior GM’s, delegating tasks, training and overseeing projects.Responsible for support queues in English, French, German and Turkish.Handling partnership with external customer Support team, Purplebeard. Updating them on the.

Dublin, County Dublin, Ireland

Phone and email support for Posten(Swedish postal service), Sweden.Worked with: Active directory, Microsoft office, Windows 7, XP, Lotus Notes.Customer care skills with more training in customer care and satisfaction.Initiative in improving call scripts and quality control.High workload environment.

Dublin, County Dublin, Ireland

Phone and email support for Microsoft Xbox with English and Swedish customers.Specific knowledge in Microsoft Xbox and Games for Windows Live.Great customer care skills with training in: Customer care, satisfaction, education and handling difficult customers.Translating and proofreading company call scripts.