Caesar Eriksson Email & Phone Number

Malmo, Skåne County, Sweden

As an associate producer for Game Intelligence for Star Wars Outlaws at Massive Entertainment (Ubisoft) I am in charge of production and operation of game analytics, data science, telemetry implementation and user research.I am in charge of a team of 11 members (user researchers, game analysts, data scientists & programmers) and manage their workload and delegate tasks for each member in the team.I coordinate and manage their workload and deliverables via jira, and handle all communications between production & stakeholders.I have produced the telemetry system for Star Wars Outlaws, handling the planning for the implementation and tracking dependencies across teams.I have also handled all data, research requests and reporting for the production team, HQ and external teams (Lucasfilm games).As a team we have delivered user research continusly through pre-production and post launch of the game and have conducted research continusly on the project.

Amsterdam, North Holland, Netherlands

As an associate producer I was responsible for the project of Skyforge as a whole, running the live opreations and working together with the Game Masters and developers to execute regular game updates, sales content and monetization activities.I was in charge of setting up the product plan and strategy for updates, events and sales, defning and tracking the necessary tasks via Jira & creating the monthly operations plan.I was also responsible for porting the game on 3 additional platforms, publishing the Skyforge MMO on PS4, Xbox and Switch.Additionally I was working closely with the producer and monetization team to create and maintain the yearly budgets and monthly forecast.My responsibility also covered the task delegation and communiation within the team about all on going activities and projects and creating documentation for both the local team and HQ.Additionally, I was the main point of contact for our 3rd parties, working closely with Sony, Xbox and Nintendo & Steam to leverage their services to push the product as much as possible on the separate platforms.

Amsterdam, North Holland, Netherlands

As a game master I was responsible for the live operations of the live game Skyforge. I was handling all the deployment of all new updates and patches, pushing the builds through the build engineering systems in collaboration with the MY.GAMES development team, conducting maintenance on the live servers.I was also handling the incoming issues from both support and community, reacting pro-actively to everything from exploits, cheating and critical live bugs, informing the remote support how they should reply to tickets, and creating templates.In addition to this I was creating publications and sales content for the Skyforge website and social media pages, and was in charge of making sure all sales were activated correctly and were running without issues.I had 2 juniors under my lead, and was also working with the remote deloper team, as well as other departments (monetization, localization, crm, IT, build management, etc.) handling jira and task management for my team and our dependencies.I also setup and organized a large freelancer team (with 30+ members) who were creating in-game events, tournaments and challenges.

Berlin, Germany

Built the processes and policies while starting the new S4 League team after the migration from Prosieben in July 2014.Leading 5 junior GM’s, delegating tasks, training and overseeing projects.Responsible for support queues in English, French, German and Turkish.Handling partnership with external customer Support team, Purplebeard. Updating them on the latest issues, providing training and tier 2 support.Represented Aeria Games in person at the Purplebeard office in Plovdiv. Training the new team in our updated policies and processes.Was a part of the Policy Task force to re-write our outdated policies, improving our processes and updating the teams accordingly.Coordinating QA, testing and localization for upcoming content.Managing a team of freelancers for QA testing, hosting tournaments, creating video content for youtube, live streaming and moderating the forums.Creating content for social medias (Twitter, Facebook and Twitch).Initiative in E-sport for S4 league hosting Tournaments, creating ladder system and starting commentary live streams.Assisting Sales team with building of promotions and designing promotional assets.Creating assets and designing content for website relaunch and temporary landing pages.

Dublin, County Dublin, Ireland

Phone and email support for Posten(Swedish postal service), Sweden.Worked with: Active directory, Microsoft office, Windows 7, XP, Lotus Notes.Customer care skills with more training in customer care and satisfaction.Initiative in improving call scripts and quality control.High workload environment.

Dublin, County Dublin, Ireland

Phone and email support for Microsoft Xbox with English and Swedish customers.Specific knowledge in Microsoft Xbox and Games for Windows Live.Great customer care skills with training in: Customer care, satisfaction, education and handling difficult customers.Translating and proofreading company call scripts.