Technical Manager And Project Manager – Leading CloudOps & NOC team and Managing the team, who is managing the entire Cloud Operations of 4k+ instances and 100+ EKS Cluster on AWS and NOC monitoring such huge infrastructure of Smart Home Security Solutions.

20+ years of experience in IT Infrastructure support & management, IT Team management, IT Compliance and SLA management, Resource Management to get maximum ROI and having good negotiations skill in IT procurement. Also providing technical support and review on new technology to senior management and heads of various strategic business units.

19+ years of experience in IT Infrastructure support & management, IT Team management, IT Compliance and SLA management, Resource Management to get maximum ROI and having good negotiations skill in IT procurement. Also providing technical support and review on new technology to senior management and heads of various strategic business units.Currently working with DDB Mudra Pvt. Ltd., Ahmedabad www.ddbmudragroup.com as a Group Head – Technology and managing IT Infrastructure of DDB Mudra Group.

• Server architecture Designing and Sizing, Installation & Migration of Redhat / SuSE Linux & various versions of Oracle Database / Application servers on IBM / Dell Server & supporting in house IT Dev. team in the migration procedure of old ERP application from UNIX & Ingress to the new system under open source solution.• Installation of above sets of S/W & Server in all branch of Mudra for decentralized architecture.• Successfully migrated WAN Links to MPLS VPN on RCOM’s fiber backbone.• Implementation of Tivoli Storage manager for backup for Linux & Oracle Database.• Configuring backup for Linux / Oracle servers & User’s data.• Successfully completed IT Security Audit.• Implemented NOC and integrated it with SMS Solution for Monitoring and Alerting all Important IT Equipments and Links.• Successfully Implemented Citrix Server and supported IT Dev. Team in centralizing ERP solution and Database on SLES10 from decentralized architecture.• Implemented Kaseya Server; the All-In-One tool for Asset management, Patch management, Remote Support and for several other IT Support activities.• Evaluation and implementation of UTM Solutions for IT Security at all offices of Mudra Group.• Implemented XEN Virtualizations on SLES 11 and deployed entire Development and Testing environment and other small App. servers under XEN Virtualized platform.• Complete designing & implementing the most robust IT architecture and IT infrastructure of Mudra House @ Mumbai; the flagship building of DDB Mudra Group. Mudra House is one among the eight buildings of India to get a LEED-GOLD (Leadership in Energy and Environmental Design) certification.• Also deployed AV solution, WiFi Solution, IP Telephony, UTM, Link Load Balancing Solutions @ Mudra House.• I am also responsible for planning & preparing IT Budget and investment rationalization and also negotiating for purchase of IT Equipments and IT Services for entire Mudra Group.

I am completely responsible for Mudra’s entire India’s IT Support for Servers and Networks of all branches and also in-charge of end user’s IT Support and Leading team of approx. 25+ IT Executives and Support Engineers.• Training entire Team IT on Linux and Open Source Tech. like Samba Server, Open Office.• I also managing User Training & Motivating users to use various features of software and to utilize the technology for solving their routine day to day task quickly & efficiently.• Also evaluating and performing POC of various kinds of new software & doing lots of R & D on this new software to get required features.

• Complete Design, Configuration and Implementation of Network for entire Mudra and to solve all kinds of network connectivity problems.• Successfully implemented new network of Delhi branch and restructured the network of Bangalore & Ahmedabad branches using latest structure cabling technology on UTP.• Implemented the VPN Project for all major 8 branches through VSAT connectivity.• Have successfully implemented the WAN Project, which connects 8 regional branches of Mudra Communications to Corporate office through Leased Line from BSNL, on which have also implemented Multitech VoIP Solution successfully.• Have Configured and Implemented various Networking Equipments like Switches, Routers, Hubs, Leased line Modems, VoIP Boxes, ISDN Modem, ISDN Routers, Dialup Modems, from various Manufacturers like Cisco, Intel, Motorola, D-Link, MRO-Tek, Multitech etc… Also learned and got the knowledge of VLAN, Layer 3 Switching, MLPS & other latest technology, supported by above mentioned products.

• Working on 10 / 100 Base T–Ethernet Technology environment with Windows NT Server 4.0, Linux with Samba Server & around 120 nodes with Wipro, IBM & Compaq Servers.• Installation & configuration of Redhat Linux, Samba Server, Apache / tomcat web server, E-mail servers like Sendmail, CommuniGate Pro, Qpopper, ipop3d on Linux OS, Squid Proxy Server, also configured this proxy server for authentication & reporting capability, Windows 98/XP, MS Office XP, Star Office 5.2 / 6, IE 6.x, MS Visio 2000 / 2002, Front Page 2000, Oracle 8i & 9i installation, configuration & testing on Linux servers.• Complete Administration of Linux servers, creating & managing users and groups, managing user rights and system policies, backup of server & users, configuring network printer, also configured Linux to share files & folders with MACINTOSH.• Configured Linux server for the server / network security, using various IDS, Firewall & ipchains / iptables to protect it from hackers.• Also Configured MACINTOSH machine, like eMAC, G4, G3, iMAC, powerMAC, for Internet Browser & Email Client to work with, netatalk service for MAC installed on Linux Server & Squid Proxy Server, for internet sharing and troubleshooting network connectivity.• Have successfully migrated networking of 9 branches from Windows NT server to Linux server with samba / squid / netatalk / dhcp & other required security & networking softwares for file & print sharing for PC as well as with MACINTOSH & internet sharing.• Also supporting technical support team at each branch of Mudra for solving all above and other kinds of technical problems.

Star Powertech Pvt. Ltd., is a Microsoft Certified Support Center (MCSC) based in Ahmedabad. This company offers technical support to Organizations like Mudra Communications, Amtrex Hitachi, Saral Software Solutions (Medical Transcription), Cadila Health Care & Pharmaceuticals, Indian Rayon, Ingersoll Rand (India), DGP Windsor (India), NDDB, Space Application Center, etc.Here I was assigned a full-time Resident Engineer job at MUDRA COMMUNICATIONS PVT. LTD. • As a full-time Resident Engineer at Mudra I perform Installation & configuration of Windows 95/98/NT, MS-DOS, Microsoft Proxy Server 2.0, MS SQL server 6.5, MS IIS 4.0, MS Office 97, MS Office 2000, IE 4.x, IE 5.x., Netscape 4.x, MS Visual Studio 6.0, Front Page. Configuring the Internet connection and various E-mail Clients.• Understanding & Troubleshooting of problems while running OS & Other S/W and solving most of the problems without reinstalling OS or affected software.• Complete Administration of NT server, creating & managing users and groups, managing user rights and system policies, backup of server & users, configuring network printer, Services for MACINTOSH, trust relationship between servers & RRAS.• Also Configured MACINTOSH machine, like G3, iMAC, powerMAC, for Internet Browser & Email Client to work with, services for MAC installed on Microsoft Windows NT Server & Microsoft Proxy Server, for internet sharing and troubleshooting network connectivity.• Developing & implementing policy of backup for NT server & User’s data• Having very good hands on command on different Anti-virus software like, McAfee, Norton, PC-cillin, Dr. Solomon’s, F-Prot, AVG etc and to configure it to protect all Machine from virus. And sometimes successfully cured systems, without data loss, after virus infection.• Having little knowledge of Web site development using Visual Interdev 6.0 & Front page 98/2000. Currently maintaining the INTRANET of MUDRA.• Also having hands-on knowledge of PC Hardware & assembling.