I love working within Product Management and have a passion for solving customer problems. Love to experiment with bleeding-edge technology that improves products or customer experience. CX & Customer EngagementI've been at GMHBA Health Insurance for the past 7 years where I'm currently a Product Owner / Agile Delivery Lead dedicated to helping teams achieve better outcomes - iteratively in an Agile fashion. I love what I do because it revolves around people. Customers are what drive our backlog and delivery teams are who deliver on the backlog items so, like the sticky glue in the middle, I get involved with all aspects of delivery and ensure I can help teams adopt Agile methods to deliver quickly and effectively. Skills:- Certified Scrum Master- Certified Product Owner- Design Thinking- An eye for good design- Ability to architecturally comprehend complex front and back-end systems Career Highlights- Worked with a fully functional Digital Delivery team as well as fully cross-functional OKR teams to deliver high-value projects on time and on budget - Key role in re-platforming and re-branding to a new enterprise-level CMS that improved SUS and NPS scores with a key focus on enabling editing capabilities for content writers and brand managers. - Lead a highly cross-functional development team across the business to deliver on a re-designed and highly user experience-oriented sales funnel.
Listed skills include Social Media, Web Design, Html, Graphic Design, and 46 others.