Carlos Herrera Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pa, Us

Seattle, Wa, Us

Solution Owner in CRM Platform Modernization Strategy for Sales Ops - Fortune 50 TelecommunicationsCarlos played the role of the Solution Owner for the CRM Platform Modernization Program at Major Telecoms with the goal to optimize the Sales and Marketing user experience and improve their data health and integrations in order to provide access to in-solution insights while minimizing manual workarounds and offline data maintenance.

Dublin 2, Ie

Lead our Latinx / Hispanic American community of over 100 members at our Philadelphia Metro Location. Set strategy, oversee local committee team leads to drive engagement for our people.Be a voice of our community to our members and empower them to drive their careers forward.The action plan for success is as follows:- Increase cross-collaboration with other ERG's, promoting anti-racisms across Accenture- Understand Covid-19 crisis impact to our community/members/familia and their health- Pivot our ERG model and execution to align with our current and ongoing work from home situation- Engage with NELT and local Leadership to provide best resources and tools to our members- Mentor our Committee Leads, becoming part of their Board of Director and assist in shaping their innovative ideas into realities that bring value to our local, Northeast and National members

Dublin 2, Ie

Regional Deployment Lead in Salesforce Global Deployment - Fortune 500 AgChemsCarlos played the role of the Regional Deployment Lead for the Salesforce Global Program at Major AgChems with the goal to reach broader markets with a new Salesforce experience, delivering greater ease of use and access for all our customer interactions.As Regional Deployment Lead, Carlos acted as a project manager overseeing several workstreams (localization, change, training, data) for a global Salesforce implementation and manage a comprehensive project plan. Key activities that define success for the role and the country deployment are:- Project plan management across all workstreams and cross-country dependencies- Successful Risks and Issues management in order to mitigate impact to the program- Coordinate Go / No-Go readiness across stakeholders and program leadership- Provide oversight and reporting out during hypercare- Coordinate successful run-n-maintain cut-over to set up the country for successBusiness Implementation/Operation Lead in Covid-19 Surge Project – State of Tennessee - Team Lead for the Pandemic-EBT (P-EBT) Program for all 3 Phases, ensuring the collection and processing of the eligible 500k school students, and delivery of over $400M in funds- Leading team of 20+ resources and covering: Contact Center for DHS, Training/Onboarding, Data Processing and QA. - Handling over 50k P-EBT calls, processing 4k District file submissions and developing 221 ServiceNow stories- Developing and launching Omni-Channel campaign to address 100k unvalidated address, impeding the issuance of $42M funds for crisis impacted families

Dublin 2, Ie

EUS Business Facing Lead in M&A Cross-Company Project – Fortune 500 Chemicals Company- SME and Lead of the End User Support (EUS) team, representing the Cross Company team across Company account due to deep knowledge and experience with the client, successfully closing over 2500+ inquires for users globally- Provided oversight and guidance to team of 5 resources (3 analysts, and 2 offshore resource) - Provided quick integration turnaround for the Legacy Company Lift and Transfer go-live efforts, ensuring global 24/7 technical integration support by enabling a tactical strategy for the smooth transition of 26k users. - SMA and POC for the Site Migrations Tech Hubs, enabling smooth set-up, training and execution. Led 3 site level workshops and closed 150+ on-site users and 10+ executives at the new AgChems Company HQ- Managed 5 webinar trainings for 6k+ users across the globe, formulating transition content for users transitioning to new AgChems Company: Training videos, FAQs, Tech docs, and KT Toolkits (across 3 languages: English, Spanish and Portuguese)PMO Consultant in SAP/S4 HANA Integration Project in Fortune 500 Oil and Gas company. Developed and maintained tracking and reporting tools for each project phase (e.g. User Stories, Functional and Technical Designs) that were used to showcase project health to client CIO and project leadership. Standardized project resource management. Increasing resource visibility to project leadership, improving onboarding process by cutting average turnaround time from 10 to 3 days and managed project resource trackers and tools. Formed Truly Human project initiatives that enabled deeper and healthier connections within the project. Coordinated logistics and ensured success for the project’s Analyze Phase workshops (70) for every workstream, accounting for schedule of 138 attendees (client, vendors, Accenture) and cross-functional dependencies

Dublin 2, Ie

AR/VR and Chatbot Expert and Innovation Coordinator at the recently launched Houston Innovation Hub. POC for developing and executing AR/VR and Chatbot workshops with C-Suite and Accenture LeadershipManaged, developed and delivered end-to-end view of the Houston Innovation Program (HIP), which builds next generation Accenture leaders through intense exposure to client leadership, industry innovation, and network of experts. Worked with the core Innovation Center (IC) staff in developing, planning, and managing tailored workshops for client leadership and Innovation Center media content for internal training.Before that, I was the PMO Sr. Analyst for a Cloud Platform Project for a Fortune 200 mining client.Built and maintained project plan for the Cloud Platform project. Constantly communicated with leads and task owners to make sure status was up to date. Presented project plan weekly to Accenture and client leadership. Learned and leveraged financial tools for project and resource management.

Wickliffe, Ohio, Us

My role at the Bowling Green facility was to assist the Engineering Department in reaching year’s goals. I was responsible for starting, managing and completing projects that add value to the company. In order to add value to the company, the projects aim to increase safety measures, production capacity, make process improvements and to decrease expenses and wastes. As a project manager, I installed an addition system that supplies Sodium Hydroxide to storage tanks to make pH adjustments in a timely manner. Also, I performed fluid dynamics calculations, cost analysis and research to redesign the piping network around a vital storage tank for the facility, increasing the facility’s production, resulting in the reduction of 2015 expenses.

City Of Industry, Ca, Us

- Held leadership positions on the Executive Board of the largest (500+ members annually) and most active (40+ on campus, regional and national activities per year) student organization in the university. - Developed, coordinated, lead and engaged our membership, other organizations and associations in 4+ on-campus activities which positively impact individuals in their academic development by offering more and better research opportunities and by increasing their GPA

Mayaguez, Puerto Rico, Pr

Developed a scientific proposal for a new method for the synthesis of carbon supported electrode membranes as Proton Exchange Membrane (PEM) and; fuel cells with the Palladium metal as catalyst for the development of better hydrogen fuel based transportation.Elaborated a grant proposal for the study of palladium nanowire carbon membranes for hydrogen detection and, developed sensitive, selective, budget-friendly and reliable hydrogen gas sensor designs for NASA

Arlington, Virginia, Us

- Completed the Basic Combat Training which consisted of rigorous physical and firearms training under a stressful and teamwork environment. - As a result, I obtained the Platoon Leader position where I was in charge of 30+ soldiers, tasks distribution, and work hours schedule to ensure the combat readiness of the platoon and their safety.