Caio Mendes Email & Phone Number

São Paulo, Brazil

São Paulo Area, Brazil

Supporting the Brazil sales leaders and team in the processes and practices of Red Hat;Responsible for managing and archiving all Sales related documents in LATAM, using DocuShare;Responsible for gathering all related signatures in Latam with the DocuSign tool;Tracking cases and contracts with reports via SalesForce;Helped conduct training on the new CPQ Salesforce tool for Sales, Consulting, Training and Marketing team for all Latam Region;Responsible for keeping track of all Partner and Subcontractor-related documentation fia DocuShare and Google Drive sheets;Help with training and reinforcing all new processes and tools to Brazil's sales team;Responsible for all Red Hat Provider Registrations/Transactional registrations in LATAM;Responsible for analysing and answering RFP related questions in LATAM;Weekly meetings with global RFP team for best practices and cases discussion;Responsible for communication between the Sales and Financial teams in LATAM;Help with negotiating for sales approval with sales team, channel network, financial, legal and end customer.

São Paulo Area, Brazil

Managing contracts and information, analysing data and organising processes

São Paulo, São Paulo, Brazil

Rua Coptevalente, 39, Pinheiros, São Paulo

Help Clients understand the processes and usage of the app and terms of the card.Construct a better environment for clients and coworkers, understand the needs of clients a find the best way to supply them with answers.Further team organization - creating schedules and time tables for each task, making sure people would follow them.Fraud training - Identifying patterns and analysing documents to find possible identity theft cases. Dealing with such cases, speaking directly to harmed clients and possible fraudsters to clarify situations.In a fast paced environment, my greatest challenge was to remain a high performer while still finding time to analyse, further develop and upgrade procedures for better use of each coworkers time, skills and abilities.

Planning and scheduling of international Factory Inspections for INMETRO, ANVISA and ANATEL regulations. Analysis and creation of certification processes for INMETRO and ANVISA certification, for both national and international clients.Documents evaluation, analysis of Test Reports and Factory inspection Reports for INMETRO and ANVISA Certification. B2B Customer experience, working with foreign companies to certify and import all kinds of products to Brazil. Trainer in INMETRO and ANVISA certification for foreigners: Creating and ministering content for such certifications.My challenge in TÜV was to be te focal point of all kinds of questions regarding INMETRO and ANVISA certification for foreign companies. I worked with people from around the globe in this regard, and would research and understand different kinds of regulations and products, in order to certify them according to Brazilian regulation.

Bachelor'S Degree, International Relations And Affairs

Bachelor'S Degree, International Relations And Affairs