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Caio Soares is listed as CX | CCaaS | AI | Professional Services at TLD Teledata Tecnologia em Conectividade, a company with 139 employees, based in Federal District, Brazil, Brazil. AeroLeads shows a matched LinkedIn profile for Caio Soares.
Caio Soares previously worked as Telecommunications Consultant at Unify and Telecom Consultant at Amazon Informática. Caio Soares holds Master Of Business Administration - Mba, Engenharia De Dados from Instituto De Gestão E Tecnologia Da Informação.
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Caio Soares is a CX | CCaaS | AI | Professional Services at TLD Teledata Tecnologia em Conectividade. He possess expertise in telecommunications systems, it infrastructure operations, call center technologies, relational databases, ivr infrastructures and 1 more skills. He is proficient in Espanhol.
Listed skills include Telecommunications Systems, It Infrastructure Operations, Call Center Technologies, Relational Databases, and 2 others.
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A career timeline built from the work history available for this profile.
Brasília, Federal District, Brazil
CX Consultant - CCaaS Solutions. AI enablement for CX. Huawei Artificial Intelligent Contact Center, Xenialab XCALLY. 3rd level support. ChatBot and IVR application architecture, planning, development and troubleshooting. API and services integration. Custom report consulting. Splunk SIEM and SOAR. Presales engineering.
Brazil
Telecommunications Consultant. Problem management. Troubleshooting engineering on IT & Telecom systems. Tracing analysis on several protocols such as SIP, CSTA, MGCP. Cloud and on-premisses Contact Centers. Database systems troubleshooting and tunning. Custom report consulting. Virtual and physical environments.
Brasília, Distrito Federal, Brasil
SelfService application development for large CX environments; Backend integration using REST, SOAP, DBMS, Socket TCP/IP; Advanced troubleshooting for layers 4,5,6 and 7; SIP, RTP, CSTA, MGCP, TCP/IP and others. Requirement analysis for BI Modeling; Pipeline design for data engineering. Architecture standards definitions for development. View creation for.
Brasília E Região, Brasil
Implementation consultant. Professional Services for the Telco Centralization Project at customer Caixa Economica Federal. L2 and L3 support and Problem Manager for several technologies including Unify, Oracle, Aspect an Xcally. Pre-sales engineering - sizing, consulting and technical specification analysis and RFP matching. Technical Training instructions.
Second level support analysis and problem management on Unify contact center systems and Communication Platform integrations through CSTA protocol on the Global Customer Support. Root Cause Analisys reports development. Maintenance of the knowledgement base of the operation with known and new problem issues, islation and validation as well as workarounds.
Brazil
Field IT & Telco Services Analyst. Implementation and operation of Unify Call Center technologies. Customer CEF (Multi Site Brazil Bank): participating on network integrated six-site call center operational environment working with continuous database replication. Each site topology consists on a Communication Platform, a Call Center Management System and.
Business Intelligence Analyst.Requisites analisys. Development of database load scripts and stored procedures for B.I. Routines.Development of Dashboards with structured queries using Power Decision software.
Administrative Assistant. Billing Notes routines responsible. Expedition assistant.Documentation analisys for public bids oppenings and participation on electronic bid.Controlling customer's debts and performing updates on customer bills' status with the company.
Other employees you can reach at teledatabrasil.com.br. View company contacts for 139 employees →
Daniel Azevedo
Colleague at Tld Teledata Tecnologia Em ConectividadeRecanto Das Emas, Federal District, Brazil, Brazil
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AC
Anabelly Cris Da Silva
Colleague at Tld Teledata Tecnologia Em ConectividadeBrasília, Federal District, Brazil, Brazil
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JG
Juan Gabriel
Colleague at Tld Teledata Tecnologia Em ConectividadeBrasília, Federal District, Brazil, Brazil
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IS
Ingrid Sousa
Colleague at Tld Teledata Tecnologia Em ConectividadeBrazil, Brazil
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VJ
Valter Junior D.
Colleague at Tld Teledata Tecnologia Em ConectividadeCuritiba, Paraná, Brazil, Brazil
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ID
Igor Daniel
Colleague at Tld Teledata Tecnologia Em ConectividadeBrasília, Federal District, Brazil, Brazil
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ÉL
Érica Lopes
Colleague at Tld Teledata Tecnologia Em ConectividadeFederal District, Brazil, Brazil
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AP
Altemiro P. Ramos Junior .'.
Colleague at Tld Teledata Tecnologia Em ConectividadeSão Paulo, São Paulo, Brazil, Brazil
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AC
Alexandre Corrêa
Colleague at Tld Teledata Tecnologia Em ConectividadeNilópolis, Rio De Janeiro, Brazil, Brazil
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FD
Francisco Da Cruz Sa Santos
Colleague at Tld Teledata Tecnologia Em ConectividadeSão Mateus Do Maranhão, Maranhão, Brazil, Brazil
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Quick answers generated from the profile data available on this page.
Caio Soares works for TLD Teledata Tecnologia em Conectividade.
Caio Soares is listed as CX | CCaaS | AI | Professional Services at TLD Teledata Tecnologia em Conectividade.
Caio Soares is based in Federal District, Brazil, Brazil while working with TLD Teledata Tecnologia em Conectividade.
Caio Soares has worked for Tld Teledata Tecnologia Em Conectividade, Unify, Amazon Informática, Tld Teledata Tecnologia Em Conectividade Ltda, and Dosoft Consultoria E Sistemas.
Caio Soares's colleagues at TLD Teledata Tecnologia em Conectividade include Daniel Azevedo, Anabelly Cris Da Silva, Juan Gabriel, Ingrid Sousa, and Valter Junior D..
You can use AeroLeads to view verified contact signals for Caio Soares at TLD Teledata Tecnologia em Conectividade, including work email, phone, and LinkedIn data when available.
Caio Soares holds Master Of Business Administration - Mba, Engenharia De Dados from Instituto De Gestão E Tecnologia Da Informação.
Caio Soares is listed with skills including Telecommunications Systems, It Infrastructure Operations, Call Center Technologies, Relational Databases, Ivr Infrastructures, and Oracle.
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