Caio Firmino Email & Phone Number

Porto, Portugal

In my role as a Customer Experience Representative at Carwow, I am committed to delivering outstanding service and fostering positive interactions with our customers. With a proactive approach to learning, I've undergone cross-training to support various teams, including collections, showcasing my adaptability and dedication to expanding my skill set. I'm known for my clear and concise case notes, ensuring smooth communication and effective resolution for both colleagues and customers. Embracing a culture of continuous improvement, I actively seek opportunities for personal growth and contribute to our team's success through humility, accountability, and resilience in managing customer interactions. Eager to leverage my diverse experiences and passion for customer satisfaction to drive positive outcomes for our team and the company as a whole.

As a Chef de Partie at Viking Cruises, I played a central role in managing kitchen operations and ensuring the highest standards of culinary excellence. Responsible for overseeing my team of cooks, I demonstrated strong leadership skills in delegating tasks, maintaining order, and fostering a collaborative and efficient work environment. With a focus on the pantry station, I executed precise production techniques to deliver visually stunning and delectable dishes that exceeded guest expectations. Embracing a culture of excellence, I maintained meticulous organization and attention to detail in all aspects of food preparation and presentation. Through effective communication and teamwork, I contributed to the smooth operation of the kitchen and the delivery of exceptional dining experiences for our guests onboard.

Porto, Portugal

As a Cook at World of Wine (WOW), I played a vital role in executing dishes according to recipes, ensuring consistency and quality in every meal served. Working in a restaurant specializing in fish and seafood, I demonstrated precision and attention to detail in preparing and cooking ingredients to perfection. Adhering to strict public health standards, I maintained a clean and organized kitchen environment while following food safety protocols. Collaborating closely with the team, I contributed to the smooth operation of the kitchen and the timely delivery of meals to our guests. I took pride in my role as a valued member of the culinary team at WOW.

As the Chef at O Travessa restaurant, I held an essential role in overseeing all aspects of kitchen operations and ensuring the highest standards of culinary excellence. With a relentless dedication to quality, I meticulously curated daily lunch menu offerings and crafted innovative new menus that satisfied and impressed our guests. Taking charge of procurement and supplier relations, I liaised closely with distributors, personally selecting the finest ingredients to elevate our dishes to new heights of flavour and freshness.Beyond culinary creativity, I also served as a leader and mentor to the kitchen staff, managing their schedules, facilitating training, and fostering a positive and collaborative work environment. From coordinating vacation requests to resolving day-to-day challenges, I took pride in supporting and empowering my team to excel in their roles.Working at O Travessa demanded more than just culinary expertise; it required unwavering commitment, tireless effort, and a passion for excellence. Despite the challenges, I embraced each opportunity to showcase my skills and dedication, driving the restaurant's success and leaving a lasting impact on both the kitchen and the dining experience of our guests.

Porto, Porto, Portugal

Labnov

Characterization of a system of electrolytic hydrogen production via solar energy.

Labnov

Development and evaluation of Polymer Electrolyte Membrane (PEM) Fuel Cell.

Labnov

Study of heavy metal removal (Lead) of synthetic effluent using Brasgel clay.

Chemical Engineering

Bachelor’S Degree, Chemical Engineering

Euro Brazilian Window scholarship. Erasmus Mundus program.

Education record

• OPIE (Ohio Program of Intensive English) -advanced English. • Chemical Engineering.