- Lead Strategy of Sales Channel through Partners, Integrators, and Aggregators:Spearheaded channel sales strategies involving partners, integrators, and aggregators to maximize market penetration and revenue growth.- Partnership Development and Growth Strategy for SMBs:Orchestrated strategic partnerships with key integrators, driving continuous monitoring and development of growth strategies to enhance SMB market scalability and performance.- Complex Deal Negotiation with C-Level Executives:Led high-stakes negotiations with C-suite executives, coordinating across diverse stakeholder groups including finance, legal, tax, operations, and product teams to secure lucrative deals.- Operational and Technical KPI Monitoring:Oversaw critical operational KPIs and managed technical implementations, including API integrations, to ensure optimal performance and alignment with business objectives.

Managed a dynamic team of account coordinators across two major cities, focusing on sales growth and financial performance enhancement in the hospitality sector.Directed operations aimed at expanding sales portfolios and optimizing financial KPIs across strategic urban markets.Key Accomplishments:- Negotiated high-value contracts with top-tier restaurants, significantly boosting company presence and revenue streams in competitive markets.- Spearheaded initiatives that resulted in a 50% market share in key restaurant segments, reflecting a strong increase in orders due to targeted sales strategies.- Achieved a 30% improvement in financial KPIs within the managed portfolio through strategic enhancements and rigorous performance analysis.

Key Responsibilities:- Customer Support: Offered daily assistance and problem-solving support to enhance partner satisfaction and service reliability.- Consulting: Provided guidance on sales strategies such as menu optimization and product combos to boost revenue.- Strategic Partnership: Worked closely with restaurant management to meet their operational, growth, and financial goals.Key Accomplishments:- Sales Growth: Secured a significant year-over-year sales increase, outperforming business averages during the COVID-19 crisis.- Customer Satisfaction: Maintained an exceptional Net Promoter Score (NPS) of over 9 across 40 accounts.- Customer Retention: Achieved a 0% churn rate during 2020 and 2021.- Revenue Enhancement: Directed a project that increased average basket sizes, leading to substantial sales and engagement growth.

1 - Application of Bad Cases Methodology: identification of cases when the customer has been fully impacted with a bad experience2 - Deep Dive into Cases: in cooperation with Product Managers the investigation was lead by Customer Experience to find out the root cause

1 - Forecasting service level and call volume and forecasting of the workforceWorkforce management: control more than 200 people with breaks, a day off, training and other tasks2 - Analyze and deep dive into service level agreements: understand the achievement service level or not3 - Churn Analysis: comprehension of customers churn pattern, associate it to the customer satisfaction level 4 - Operational Support Planning: forecasting service level and call volume, workforce managementAt Stone, I was selected to be an Ambassador at Universidade Federal do Rio de Janeiro for being strongly connected to Stone's value and mission.As an intern I was awarded for the most value case's concourse in-company. My research was about identify patterns of churn in CRM.

- Process mapping, process analysis (BPMN) and operational indicators for a small factory- Market Analysis and competitor analysis for cosmetics products