Caio Lemos Email and Phone Number
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Senior Consultant specialized in SaaS technology, with over 7 years of experience in customer service, adoption & value realization for enterprise clients. Adept at leveraging data-driven insights and workflow automation to maximize client engagement, streamline operations, and drive digital transformation. Passionate about improving user experience and delivering measurable value to clients across industries, with a proven track record in reducing costs and boosting efficiency.
Sprinklr
View- Website:
- sprinklr.com
- Employees:
- 2329
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Senior Managed Services ConsultantSprinklr Nov 2022 - Present- Collaborating with large enterprise clients to identify and implement best practices, optimizing decision-making processes. Focused on driving business outcomes by enhancing efficiency, improving customer engagement, and maximizing ROI through data insights.Milestones:- Saved over 4,000 hours for P&G after creating presentation decks with optimized workflows.- Increased engagement opportunities for Coca-Cola by 170k through listening structure improvements.- Reduced response times by 80% at Bradesco by implementing canned responses, driving improved customer satisfaction.Key Clients: P&G | L'Oréal | Santander | Nubank
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Managed Services ConsultantSprinklr May 2019 - Oct 2022São Paulo Area, Brazil- Empowered clients to optimize platform usage and ensure long-term success through tailored best practices.- Delivered strategic recommendations to enhance scalability and customer satisfaction.- Collaborated with internal teams to provide actionable insights, fostering account growth and retention.Milestones: Services Quarterly MVP Q2 2022.Key clients: JPMorgan Chase | Coca-Cola | F. Hoffmann-La Roche
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Quality & Training AnalystApex America Feb 2018 - Apr 2019São Paulo Area, BrazilHandling quality and training for more than 60 agents in 360° (social media, phone and email).Key clients: P&G | Coty Inc. | Duracell -
Knowledge AnalystApex America Nov 2015 - Jan 2018São Paulo Area, Brazil
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Exchange OperatorBanco Safra May 2014 - Jan 2015Brazil -
Engineering InternCummins Inc. Apr 2012 - Dec 2013São Paulo Area, Brazil
Caio Lemos Skills
Caio Lemos Education Details
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Engenharia -
Marketing
Frequently Asked Questions about Caio Lemos
What company does Caio Lemos work for?
Caio Lemos works for Sprinklr
What is Caio Lemos's role at the current company?
Caio Lemos's current role is Specialist in SaaS Solutions | Driving Customer Value & Digital Transformation for Enterprise.
What is Caio Lemos's email address?
Caio Lemos's email address is ca****@****ail.com
What schools did Caio Lemos attend?
Caio Lemos attended Faculdades Oswaldo Cruz, Universidade De São Paulo.
What skills is Caio Lemos known for?
Caio Lemos has skills like Environmental Engineering, Microsoft Excel, Iso 14001, Microsoft Word, Powerpoint, Sustainability, Translation, Consumer Services, Microsoft Office.
Who are Caio Lemos's colleagues?
Caio Lemos's colleagues are Atchaya Govindan, Lucie Test, Naman Mohnot, Rizwan Pathan, Shubham Ratanwar, Saurav Kumar, Ashish Gupta.
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Caio Lemos
Full-Stack Developer | React | Next.Js | Node.Js | Javascript | TypescriptSão Paulo, Brazil1hotmail.com -
Caio Lemos
Cyber Security Consultant Associate Iii | Cyber Governance And Maturity AssessmentJoão Pessoa, Pb -
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