Senior Managed Services Consultant
Current- Collaborating with large enterprise clients to identify and implement best practices, optimizing decision-making processes. Focused on driving business outcomes by enhancing efficiency, improving customer engagement, and maximizing ROI through data insights.Milestones:- Saved over 4,000 hours for P&G after creating presentation decks with optimized workflows.- Increased engagement opportunities for Coca-Cola by 170k through listening structure improvements.- Reduced response times by 80% at Bradesco by implementing canned responses, driving improved customer satisfaction.Key Clients: P&G | L'Oréal | Santander | Nubank