Caitriona Murray Email & Phone Number

Richmond, Va, Us

Accurately fulfilling requests for multiple workflows (i.e. Bankruptcy, Deceased, Hardship, Debt Consolidation, SCRA)Training temporary employees on Hardship program processes and proceduresCollaborating on improving knowledge management Communicating risks and recommendations to influence policy and process changes for the sake of quality, efficiency, and regulatory complianceCollaborating effectively across customer operations and horizontal business teams as needed

Richmond, Virginia, United States

Assisting cardholders with day-to-day account handling Communicating with account coordinators how to best assist cardholders to achieve the best outcomeMaintaining regulatory compliance and business intent

• Assisted with new and veteran caller training• Monitored caller progress and provided constructive criticism• Participated in manager meetings aimed at improving call center outcomes• Responsible for calling high priority pools

Harrisonburg, Virginia

• Responsible for making and maintaining connections with alumni • Collecting donations for the university through various funds • Individually raised over $10,000 for James Madison University• Mastered how to handle rejections

Harrisonburg, Virginia

• Proctored student self-care room once a week• Created mental health workshops to present to JMU students

• Advocated for and increased education in reproductive health rights on campus • Encouraged student health center to increase the number of safer sex center on campus

• Collaborated on individualized therapy plans with Board Certified Behavior Analysts• Carried out individualized applied behavior therapy to several clients with an Autism Spectrum Disorder• Assisted with periodic crisis control using Safety Care• Created learning materials for group and individual activities

Richmond, Virginia Area

• Assessed customer needs, provided information on product features, cross-sold and up-sold products, and created purchase order documentation on a POS computer system• Produced daily sales reports and prepared cash reconciliation documentation• Maintained keyholding position and was responsible for opening and closing the storefront