Caitlin Carson Email & Phone Number

Regency San Francisco Airport

•Union Property: learned contracts and prepared for a potential strike•Skillful in ordering, scheduling, forecasting, payroll, planning, hiring outside contractors\venders •Prepared business expense reports using excel and Birtchstreet •Provided accounts payable support by ensuring the timely payment of invoices •Screened and answered calls, emails, and corresponded with professionalism in a timely manner •Interfaced with clients, project teams, and vendors on a frequent basis•Planed and coordinated department events, such as staff appreciation parties, dinner and off-site events•Researched and purchased business and personal items as requested•Performed general clerical tasks such as filing, faxing, scanning, shipping and data entry •Office Management related duties: Oversaw facilities and vendor relations •Involved in various project, with industry research and strategy teams such as Hyatt Thinking, Hysat and Trend Trackers•Accessible 24\7 via iPhone•Increased the condition of hotel and room scores •Helped provide solutions to limit the amount of staff injures and keep our OSHA scores down •Developed and implemented incentive programs•Implemented “Clean the world” into housekeeping

Berkeley California

•Supervised over the night staff: front desk agents, gym attendants, laundry attendants, pool deck and utility•Developed and implemented communication log•Increased the condition of the club and provided quality customer service •Six Sigma committee: focus on quality customer care improvement •Responsible for petty cash

Berkelery California

•Proficient in all hotel and spa software programs •Responsible for petty cash•Operated 5 busy phone lines, screened and answered calls•Performed general clerical tasks such as filing, fazing, scanning, shipping and data entry •Assumed responsibility for tasks given by management and performed in a timely manner •Implemented a program that took magazines from the hotel and donated them to hospitals •Nominated twice for Associate of the Month and Awarded Associate of the Month •Committee member: Service Excellence, CARE and Six Sigma

Lake Tahoe, California

•Developed and implemented a front desk training manual •Developed and implemented a lost and found log with a return rate of over 60%•Provided quality customer service by anticipating the needs of guests•Housekeeping: responsible for conducting weekly guestroom inspections, handled VIP guest requests

•Supervised over 30 volunteers at the Napa State Hospital•Recruited, interviewed, trained volunteers, and wrote evaluations•Human Resources duties: recruiting, interviewing, on-boarding\off-boarding employees, and enforcing policy procedures •Demonstrated leadership with volunteers through each phase of the program

•Proficient in Opera Software•Trained in Signature reservations training•Handled guest service complaints and issues •Took care of VIP guest requests and amenities

•Supervised two employees and directed 20 volunteers•Responsible for petty cash and bank deposits •Served as a liaison with professional and personal relationships including board members, vendors, and educational and professional institutions•Interfaced with clients, high-level executives, project teams, vendors, and end users •Planned and implemented the event and logistics •Secured print sponsorships, vendors, and donations•Raised $65,000 for 12 youth organizations

She was hired as a host and quickly progressed to a server within four months. She has helped out at off site community events promoting out restaurant and has been an asset to us. She would be a great asset to your establishment as well.

•Planned and delivered large scale public events for CSU, Chico•Secured venues, catering, and public relations •Developed workshops for CSU, Chico faculty interested in using personal technologies in their classroom