Caitlin Cross Email & Phone Number

Sydney, Australia

As a Travel Consultant I was responsible for:-Coordinating domestic and international travel itineraries -Achieving monthly sales targets-Displaying a high level of customer service in all interactions with the customer (face-to-face, phone and email)-Building and maintaining relationships with suppliers-Problem solving

As an Assistant Team Leader I was responsible for:-Supporting the Team Leader in managing a team of 6-Running monthly one-on-one meetings to discuss staff action plans and manage performance-Motivating staff and assisting in the creation of Specific, Measurable, Achievable, Relevant and Time-oriented goals-Dealing with complaint escalations-Managing end of month financial procedures-Monitoring staff attendance-Assisting with on-boarding new team members-Attending monthly Future Team Leader training to develop my leadership skills

Food and Beverage Attendant March 2012- Nov 2012Food and Beverage Supervisor Nov 2012- July 2014As a Food and Beverage Supervisor I was responsible for:-Maintaining a high level of customer service as a waitress, bar tender and within all hotel events-Supervising the food and beverage team and ensuring all staff performed in line with set standards-Task delegation-Resolving customer service issues and managing complaint escalationsAs a Marketing Coordinator I was responsible for:-Coordinating social media platforms-Managing website content-TripAdvisor responses

- Coordinating direct and integrated marketing campaigns-Managing social media platforms via Hootsuite-Writing newsletter content-Creating marketing material using Canva-Using Survey Monkey to conduct market research, identify industry trends and commercial opportunities-Developing and implementing a marketing strategy in line with the company's objectives and budget-Preparing and presenting detailed marketing proposals-Liaising with the Principal Consultant and external vendors-Monitoring marketing projects and analysing the results

Certificate Iv In Leadership And Management

Bachelor Of Communications