Caitlin Devine Email & Phone Number

Millville, MA, US

Johnston, Rhode Island, United States

Johnston, Rhode Island, United States

Mansfield, Massachusetts

• Drove design innovation through the study of industry trends and research, evaluating end-to-end customer experience across multiple channels and customer touch points. Ensured the digital brand through hands-on design.
• PROJECT MANAGEMENT: Worked with the broader marketing team to ensure that website platforms and programs are effectively optimized including day to day management, trouble shooting, improving usability, researching and.
• PROJECT DEVELOPMENT: Collaborated and worked closely with vendor agencies informing development decision making by providing project schedules, plans, goals and deliverables.
• EFFICIENCY & QUALITY IMPROVEMENTS: Defined the strategy to optimize digital interactions by evaluating emerging technologies to provide thought leadership and perspective for adoption where appropriate.

Mansfield, MA

• Participated in the creation of design and content development strategy. Developed UI mockups and prototypes to clearly illustrate how the site looks and functions. Prepared and presented rough drafts to internal teams.
• Project Development: Illustrated design ideas using storyboards, process flows, and site maps.
• Efficiency & Quality Improvements: Conducted usability testing on each independent type of page on a website, tracked goals and prepared reports for senior management.

Mansfield, MA

• Designed, developed and maintaned content and design of corporate websites, blogs, newsletters and email marketing campaigns. Researched developments in emerging technologies and trends. Engaged Marketing, Sales and.
• PROJECT MANAGEMENT: Managed and coordinated internal teams and third-party vendors for end-to-end on digital projects and digital content creation.
• BRAND VISUALIZATION: Created a wide range of graphics and layouts for company advertisements (print & digital), websites, corporate assets, logos, and signage.

East Providence, RI

• Updated the company website to reflect the newest information. Created copy and graphic assets for marketing campaigns. Monitored, track, and posted on social media platforms. Administered pre-press operations.
• Strategic Marketing: Planned, implemented, and executed marketing campaigns.
• Project Management: Designed company marketing collateral to improve brand awareness and positive identity.
• Project Development: Developed UI and UX for client interfaces.

Warwick, RI

• Improved the company’s online presence by monitoring and posting on social media platforms. Created strategic marketing plans by tracking and reviewing social media and website analytics. Organized community.
• Customer Outreach: Developed monthly newsletters to keep customers updated on company business.
• Marketing Campaigns: Drove brand awareness by planning and implementing marketing campaigns, as well as raised over $500 for the Providence Animal Rescue League through the Facebook campaign, #WaggingWednesday.

Warren, RI

• Improved user-ability by creating clear, correct, and reader-friendly technical writing. Collected and analyzed call volume data. Improved customer satisfaction, earned higher company reviews, and drove business.
• Strategic Marketing: Designed and executed advertising campaigns for new and existing products.
• Training & Mentoring: Improved personnel development by training and mentoring new hires.

Mansfield, MA

• Delivered superior customer service and built return customer base by diagnosing and repairing computer hardware and software. Provided in-store and over-the-phone support and troubleshooting to customers.
• Efficiency & Quality Improvements: Maintained current knowledge by reviewing department plan-o-grams and schematics.

Providence, RI

Assisted in the design and development of the Rhode Island College website as well as keeping up-to-date with the latest information.

Master Of Arts - Ma, Business/Corporate Communications

Bachelor’S Degree, Mass Media Communications

Activities and Societies: Audio Visual Computer Information Systems minor